Rashad Wilson
Essex,MD
Summary
Dependable Appliance Repair Technician with a self-directed and capable approach. Good mechanical and problem-solving skills with eagerness to learn new procedures. Looking for a challenging role with room for advancement.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Journeyman Appliance Tech
BGE Home
04.2021 - Current
- Ordered parts and maintained adequate inventory.
- Educated customers on use, care and adjustments of appliances.
- Facilitated repairs by disassembling defective and broken equipment.
- Disassembled, repaired and reassembled equipment in good working order.
- Checked in on past customers and completed repairs to maintain satisfaction and perform routine preventive maintenance on appliances.
- Diagnosed issues with appliances and made repairs.
- Gave accurate and detailed quotes to customers prior to starting work.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Service Technician
MK Mechanical Service
04.2009 - 04.2021
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Operations Lieutenant
Mercy Medical Center Baltimore Md
02.2003 - 04.2009
- Trained and guided team members to maintain high productivity and performance metrics.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Responded swiftly to security incidents and effectively resolved security issues.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
Infantry Squad Leader
United States Marine Corps
12.1998 - 12.2002
- Supervised and led squad of 13 soldiers, setting high standard of efficiency, loyalty and integrity.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Instructed personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions.
- Identified issues between soldiers and successfully resolved problems through active listening and interpersonal communication.
- Briefed leaders on readiness, equipment status, and enemy locations to enable sound decision making.
- Provided thorough reports to superiors regarding squad's activities on patrol.
- Assessed battlefield conditions such as terrain and enemy fire effectiveness to organize and deploy team members effectively.
- Maintained property and equipment inventory and crew assignments.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Executed reasoned and efficient decision-making to foster troop discipline and unity.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
Education
HVACR Certification - HVACR
TESST College of Technology - Baltimore, MD
Baltimore, MD04.2009
Skills
- Defrost Controls
- Creative Solutions
- OSHA Regulations
- OSHA Safety Requirements
- Refrigerant Reclaiming
- Test Systems
- Fuel Systems
- Air Conditioning Knowledge
- Investigate Malfunctions
- Ventilation and Air Conditioning
- Chilled Water Experience
- Piping and Brazing
- Evaporative Condensers
- Training Junior Team Members
- Technical Troubleshooting
- Hand and Power Tools
- Repair Defective Equipment
- Leak Testing
- Testing Connections
- System Calibration
- Cooler and Freezer Maintenance
- Inspecting Systems
- Refrigeration System Installation
- Equipment Replacement
- Replace Worn Parts
- Belt Removal
- Troubleshooting
- Device Testing
- Refrigerator Installation
- Commercial Plumbing
- Pipe System Maintenance
- Faucet Repair
- Drainage Systems Repair
- Piping Specifications
- Piping Assembly
- Gas Drills
- Water Pressure Assessment
- Natural Gas
Certification
- HVAC Certification
- Gas Fitter Apprenticeship
- Plumbing Apprenticeship
Timeline
Journeyman Appliance Tech
BGE Home
04.2021 - Current
Service Technician
MK Mechanical Service
04.2009 - 04.2021
Operations Lieutenant
Mercy Medical Center Baltimore Md
02.2003 - 04.2009
Infantry Squad Leader
United States Marine Corps
12.1998 - 12.2002
HVACR Certification - HVACR
TESST College of Technology - Baltimore, MD
- HVAC Certification
- Gas Fitter Apprenticeship
- Plumbing Apprenticeship
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