Rashae Turner
Las Vegas,NV
Summary
Product Manager with over 8 years of experience leading cross-functional teams to develop, launch, and refine innovative payment and terminal management solutions. Strong background in data analysis, process improvement, and strategic planning to bridge the gap between sales, technical support, and the customer.
Overview
10
10
years of professional experience
Work History
Product Manager
PAX Technology
Remote
12.2021 - 01.2026
- Lead cross-functional teams in the development, launch, and enhancement of fin tech products that align with business objectives and customer needs.
- Define product vision, strategy, and roadmap in coordination with leadership and key stakeholders.
- Conduct market research and competitor analysis to identify opportunities for innovation and growth.
- Collaborate with engineering, UX/UI, and marketing to deliver high-quality products and seamless user experiences.
- Analyze KPIs, customer feedback, and performance data to guide continuous product development.
- Manage product lifecycle from ideation through post-launch optimization.
- Facilitate agile ceremonies, prioritize features, and maintain clear communication across departments.
Data Migration Analyst
Pax Technology
Jacksonville, FL
09.2019 - 12.2021
- Managed large-scale data migrations for high revenue accounts, ensuring accuracy and smooth system transitions to the new terminal management platform.
- Trained resellers on the new system, providing clear technical guidance and support during onboarding.
- Delivered technical assistance and troubleshooting for system users while maintaining high customer satisfaction.
- Collaborated with sales teams to promote smart terminal adoption and support reseller operations.
- Documented processes and tracked issues to improve migration efficiency and data integrity.
Technical Support Specialist
ADT Services Inc
Jacksonville, FL
11.2018 - 09.2019
- Provided technical support for security and monitoring systems, troubleshooting equipment in customers' homes, resolving software, as well as billing issues.
- Educated customers on how to use products and upselling on new products that were being offered with clear communication. This led to consistently meeting performance targets and customer satisfaction goals.
Customer Service Representative (Contract)
InComm
Jacksonville, FL
08.2018 - 11.2018
- Assisted customers with prepaid card and transaction issues, ensuring compliance with financial procedures.
- Handled escalations and account corrections while maintaining data accuracy and service quality.
Insurance Agent
Alliance and Associates
Jacksonville, FL
06.2017 - 08.2018
- Delivered high-quality customer service by guiding clients through claims, renewals, and policy adjustments and connecting them with the carrier to make sure everything was finalized.
- Generated accurate quotes, processed applications, and ensured compliance with all state insurance regulations while building lasting client relationships that resulted in strong retention rates and referral business.
- Collaborated with sales teams on clients who needed new policies on new homes or rentals.
Escrow Specialist II
Wells Fargo
Jacksonville, FL
06.2016 - 05.2017
- Managed escrow accounts, ensuring timely payments and accurate fund disbursements.
- Responsible for the explanation of escrow shortages or overages. Explaining the breakdown of customer monthly mortgage payment, explaining if they are eligible for various programs as well as the deletion of PMI insurance.
- Conducted reviews of tax and insurance documents to ensure they are accurate with what was sent to the homeowner.
Assistant Course Materials Manager
UNF Bookstore
Jacksonville, FL
11.2015 - 04.2016
- Supported the Course Materials Manager in overseeing daily operations of the department, contributing to $8M in annual sales performance.
- Collaborated on business process improvements and sell-through analysis to enhance efficiency and profitability.
- Helped supervise, train, and schedule store employees, ensuring smooth day-to-day workflow and adherence to department goals.
- Assisted in planning the course materials calendar, coordinating with faculty to meet adoption and ordering deadlines.
- Supported the coordination of sales promotions, textbook displays, and advertising initiatives to drive store engagement.
- Managed the planning and execution of textbook buyback and rental check-in processes, monitoring quantities and book conditions for resale readiness.
Education
Bachelor of Science - Business Administration
Coastal Carolina University
Conway, SC05.2015
Skills
- Product strategy & Road mapping
- Product Lifecycle Management
- Technical Documentation and Training
- Microsoft Excel
- Jira and Confluence
- Agile & Scrum
- Project coordination
- Data-driven decision making
Timeline
Product Manager
PAX Technology
12.2021 - 01.2026
Data Migration Analyst
Pax Technology
09.2019 - 12.2021
Technical Support Specialist
ADT Services Inc
11.2018 - 09.2019
Customer Service Representative (Contract)
InComm
08.2018 - 11.2018
Insurance Agent
Alliance and Associates
06.2017 - 08.2018
Escrow Specialist II
Wells Fargo
06.2016 - 05.2017
Assistant Course Materials Manager
UNF Bookstore
11.2015 - 04.2016
Bachelor of Science - Business Administration
Coastal Carolina University