Rashan Mosley
Philadelphia,PA
Overview
9
9
years of professional experience
Work History
Home Health Aide
Paulino
Philadelphia, PA
07.2021 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Customer Service Representative
Spirit Airlines Inc.
11.2019 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
Medical Assistant
Urgent Care Home Health
Philadelphia, PA
02.2016 - 09.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
Medical Assistant - Health Care Administration
Lincoln Technical Institute
Philadelphia, PA11.2012
Skills
- Vital signs monitoring
- Housekeeping
- Dressing assistance
- First aid and safety
- Recording vital signs
- Client documentation
- Behavioral support
- Patient transportation
- Medication organization
- Physical therapy support
- Personal care services
- Nutritional meal preparation
- Client safety and first aid
- CPR/AED
Timeline
Home Health Aide
Paulino
07.2021 - Current
Customer Service Representative
Spirit Airlines Inc.
11.2019 - 08.2021
Medical Assistant
Urgent Care Home Health
02.2016 - 09.2018
Medical Assistant - Health Care Administration
Lincoln Technical Institute