Rashana Haynes

Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principals and philosophy, and maintaining a clean and organized store environment

Adheres to all operational, merchandise, and loss prevention standards

May be cross-trained to work in multiple areas of the store in order to support the needs of the business

Role models established customer experience practices with internal and external customers

Supports and embodies a positive store culture through honesty, integrity, and respect

Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures

Promotes credit and loyalty programs during customer interactions

• Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum
  productivity.
  • Helped customers find specific products, answered questions and offered
  product advice.
  • Trained new team members in cash register operation, stock procedures and
  customer services.
  • Sold various products by explaining unique features and educating customers on
  proper application or usage.
  • Built and maintained relationships with peers and upper management to drive
  team success.
  • Reviewed files, recordings and other documents to obtain information to respond
  to requests.
  • Used technology resources to assist customers in locating and selecting items.
  • Tracked company inventories, moved excess stock and arranged products to
  improve sales