Rashana John
Boston,MA
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics and behavior management.
Overview
9
9
years of professional experience
Work History
ABA Behavior Technician
Proven Behavior Solutions
06.2023 - 08.2023
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Worked as part of collaborative team to address changing needs of children and families.
- Collaborated with other professionals to develop and modify individualized treatment plans.
Front Desk Agent
Boston Marriott Newton
11.2022 - 03.2023
- Providing exceptional customer service, assisting guests with check-in and check-out procedures, managing reservations, handling cash drawer, assisting in hotel operations, training new front desk agents.
Spa Technician
G20 Spa and Salon
07.2019 - 03.2022
- Providing exceptional customer service, conducting market research, maintaining a clean and organized spa environment, developing and implementing new spa treatments and services.
Hostess
Boston Harbor Hotel
05.2018 - 01.2019
- Greeted and seated guests, answered restaurant phone, completed assigned tasks, met guest requests, ensured Forbes Standards were upheld.
Intern for District Attorneys Office
Dorchester Court
06.2018 - 08.2018
- Set up case files, attended court proceedings, took notes, organized and maintained case files, collaborated with attorneys, managed electronic case management system, conducted interviews and gathered evidence.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
Supervisor
Massage Envy
03.2016 - 05.2018
- Overseeing and managing daily operations, assisting manager in achieving sales goals, maintaining a professional and safe environment, delivering exceptional customer service.
Barista
Starbucks
02.2015 - 01.2017
- Followed Starbucks operational policies and procedures, maintained a clean and organized workspace, provided quality beverages and food products, contributed to a positive work environment.
Education
Bachelors Degree -
UNIVERSITY OF MASSACHUSETTS BOSTON
Boston, MA05.2023
High School Diploma -
BLUE HILLS REGIONAL HIGH SCHOOL
Canton, MA01.2017
Skills
- Attention to detail
- Time management
- Problem-solving
- Customer service
Timeline
ABA Behavior Technician
Proven Behavior Solutions
06.2023 - 08.2023
Front Desk Agent
Boston Marriott Newton
11.2022 - 03.2023
Spa Technician
G20 Spa and Salon
07.2019 - 03.2022
Intern for District Attorneys Office
Dorchester Court
06.2018 - 08.2018
Hostess
Boston Harbor Hotel
05.2018 - 01.2019
Supervisor
Massage Envy
03.2016 - 05.2018
Barista
Starbucks
02.2015 - 01.2017
Bachelors Degree -
UNIVERSITY OF MASSACHUSETTS BOSTON
High School Diploma -
BLUE HILLS REGIONAL HIGH SCHOOL
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