Rashana N. Cox
Oklahoma City
Summary
To utilize my administration and customer service skills with a growing company and opportunity for advancement.
Overview
13
13
years of professional experience
Work History
Retaining customer services and upselling
Cox Communications
04.2025 - 11.2025
Agent Retail Support
Humana
09.2024 - 06.2021
- Responding to Agent emails about member benefits, claims and or enrollment.
- Took escalated calls while assisting with abusive caller line.
Emergency Roadside Agent
Hertz
10.2019 - 09.2019
- Providing alternative assistance for emergency situations in rental cars.
Customer Service Specialist
United Health Group
09.2018 - 01.2018
- Processing orders for medication through mail service for members.
Technical Support
Sprint
Oklahoma City
06.2016 - 01.2018
- Provided technical support and premier care for mobile devices.
Postal Service Clerk
USPS
Edmond
11.2014 - 11.2015
- Customer service duties performed while sorting mail and packages for distribution.
- Passport certified.
Customer Service
Aerotek
Oklahoma City
02.2014 - 08.2014
- Responded to customers through emails concerning mortgage accounts.
Behavioral Health
Next Step Counseling
Oklahoma City
09.2012 - 09.2013
- Mentored children.
Call Center Manager
Utphone, Inc
10.2008
- Trained, hired and performed quality assurance for phone company.
Education
Bachelor of Science - Business Management
University of Phoenix
Oklahoma City, OKMedical Assistant -
Platt College
Oklahoma City, OKGeneral Studies -
Northwest Classen High
Oklahoma City, OKSkills
- Customer relations
- Word Perfect
- Microsoft Office applications
- Excel
- Windows application
- Money handling
- Billing
- Phone reception
- Data entry
- Typing 40 wpm
- Filing
- Ten key
- Copy machine
- Fax machine
- Written communication
- Verbal communication
- Project management
Timeline
Retaining customer services and upselling
Cox Communications
04.2025 - 11.2025
Agent Retail Support
Humana
09.2024 - 06.2021
Emergency Roadside Agent
Hertz
10.2019 - 09.2019
Customer Service Specialist
United Health Group
09.2018 - 01.2018
Technical Support
Sprint
06.2016 - 01.2018
Postal Service Clerk
USPS
11.2014 - 11.2015
Customer Service
Aerotek
02.2014 - 08.2014
Behavioral Health
Next Step Counseling
09.2012 - 09.2013
Call Center Manager
Utphone, Inc
10.2008
Bachelor of Science - Business Management
University of Phoenix
Medical Assistant -
Platt College
General Studies -
Northwest Classen High