RaShanda Falls
Chicago,IL
Summary
Dynamic professional with business expertise and a strong background at the Chicago Housing Authority. Adept at budgeting and financial planning, I excel in report generation and effective interpersonal communication. Proven track record of enhancing operational efficiency and supporting residents in navigating housing services. Committed to delivering exceptional customer support.
Overview
16
16
years of professional experience
Work History
HCV Hearing Coordinator
Chicago Housing Authority
Chicago, IL
05.2019 - Current
- Rescheduling hearings and maintaining calendar of hearings
- Preparing monthly financial reports, budgets, and other reports to flex the status of cases
- Entering data in CHA’s systems (YARDI)(I-File)(Lawtrac)(Sharepoint)(Lawson)
- Preparing and distributing case files to the hearing officers in advance of hearings
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Analyze and review monthly payment requests submitted by contractor(s)
- Create Purchase Orders in Lawson
Occupancy Specialist
Chicago Housing Authority
05.2016 - 05.2019
- Managing and monitoring waitlist activity
- Prepare weekly leasing reports
- Assist in mitigation hearings
- Assist residents and clients with housing information in the client center by providing update and status request.
- Maintained a working knowledge of fair housing laws as they relate to tenant selection criteria.
Intake Specialist/Case Manager
Beacon Therapeutic
01.2015 - 05.2016
- Conduct monthly outreach to residents awaiting return to CHA housing
- Complete intakes and assessments for family residents, make referrals as needed
- Attend monthly tenant service plan meetings with CHA to provide updates on families
- Prepared and complete monthly reports on residents and address barriers for residents
- Engage with residents to ensure lease compliance
- Notify residents of events and services available for addressing family needs
- Administer weekly referrals to employment services for residents seeking employment
Program Coordinator
Centers for New Horizon
01.2014 - 12.2014
- Greeted persons entering establishment, determined nature and purpose of visit, and directed/escorted patrons to specific destinations
- Assisted low-income families with services related to CHA’s work requirements and youth opportunities
- Made referrals to appropriate providers and resources
- Conducted outreach to recruit participants for Family Works programs
- Operated telephone switchboards to answer, screen, and forward calls providing information, taking messages, or scheduling appointments
Administrative Assistant
Centers for New Horizons
10.2013 - 12.2013
- Facilitated weekly re-employment workshop for dislocated workers in order to assure each claimant was compliant with state regulations regarding unemployment insurance
- Greeted patrons entering establishment, determined nature and purpose of visit, and directed/escorted them to specific destinations
- Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Performed data quality control in order to ensure that unemployment claimants have completed and provided all documents as required by the Illinois Department of Unemployment Security
- Input job orders into the Illinois Job Link system and for pre-screening and referring qualified applicants to available job opportunities
- Transmitted information and documents to customers, using computer, mail, or facsimile machine
- Resolved complaints from customers and the public regarding their unemployment claims.
- Filed and maintained records for unemployment claims and extensions.
Marketing Sales/Collections
A.L.Taylor & Associates
10.2010 - 10.2012
- Determined most effective and economical means of collection for each account; applied standard due diligence practices to collect monies owed; composed correspondence requiring knowledge of procedures and practices in collections, and also sent a variety of standard collection letters
- Contacted customer and established reason for past due account situation; made arrangements for payments to bring account current and follow up to ensure obligation was satisfied
- Enabled consumers to set-up payment arrangements thus keeping the consumers account from further collection activities
- Performed all inbound and outbound calls to consumers
- Maintained files on all past due accounts, documented details of methods utilized to secure payment
- Utilized available resources and techniques to ascertain account information
Administrative Assistant
Centers for New Horizons
03.2009 - 10.2010
- Greeted persons entering establishment, determined nature and purpose of visit, and directed/escorted patrons to specific destinations
- Transmitted information and documents to customers, using computer, mail, or facsimile machine
- Filed and maintained company records
- Provided information about establishment, such as location of departments or offices, employees within the organization, and services provided
- Collected, sorted, distributed, and prepared mail, messages, and courier deliveries
- Processed and prepared memos, correspondence, travel vouchers, and other documentation
Education
MBA - Accounting
DeVry University
06.2025
B.S - Accounting
Chicago State University
01.2017
Diploma -
Dunbar Vocational Career Academy
01.2005
Skills
- Case management expertise
- Proficient in Microsoft Office
- Detail-oriented organization
- Effective interpersonal communication
- Yardi systems knowledge
- Customer support and service
- Budgeting and financial planning
- Contact database management
- Report generation skills
- Data input proficiency
Timeline
HCV Hearing Coordinator
Chicago Housing Authority
05.2019 - Current
Occupancy Specialist
Chicago Housing Authority
05.2016 - 05.2019
Intake Specialist/Case Manager
Beacon Therapeutic
01.2015 - 05.2016
Program Coordinator
Centers for New Horizon
01.2014 - 12.2014
Administrative Assistant
Centers for New Horizons
10.2013 - 12.2013
Marketing Sales/Collections
A.L.Taylor & Associates
10.2010 - 10.2012
Administrative Assistant
Centers for New Horizons
03.2009 - 10.2010
MBA - Accounting
DeVry University
B.S - Accounting
Chicago State University
Diploma -
Dunbar Vocational Career Academy
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