Rashanda Kotey
Philadelphia,PA
Summary
Outgoing Fast Food Worker with background in food service settings. Well-organized and hardworking with passion for customer satisfaction. Talented at multitasking and remaining calm when handling many orders during busy hours. Hardworking Fast Food Worker with strong track record of quickly taking orders, managing customer window and preparing food. Highly knowledgeable in POS systems. Commended for completing tasks quickly and offering friendly service. Dedicated [Cashier proficient in customer service, food handling, preparation and point of sale transactions. Hard worker with record of on-time shift arrival and willingness to stay late to complete orders. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
Work History
Mc Donald's
Teiasha Cannida
04.2023 - Current
- of over 100 customers Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Processed orders on POS system and accepted cash and charge payments.
- Provided support to crew members, facilitating quick food preparation and delivery.
Shop Rite
Veronica Morgan
08.2022 - 04.2023
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Developed strong rapport with customers and created positive impression of business
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
Baristas
Starbucks
03.2022 - 06.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Ice Cream Scooper/Cashier Team Lead
Ms. Venta
08.2021 - 10.2021
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
Education
Associate of Arts - Clinical Medical Assistant
Community College of Philadelphia
Philadelphia, PA08.2023
Skills
- Customer Response
- Customer Loyalty
- Rotation Procedures
- Cash Register Operations
- Ability to speak, read, and write
- Ability to perform math
- Ability to stand for duration of shift
- EMC Storage Area Network Technologies
- Organization and Time Management
- Written Communication
- Accurate Money Handling
- Food Safety and Sanitation
- Shift Work
Timeline
Mc Donald's
Teiasha Cannida
04.2023 - Current
Shop Rite
Veronica Morgan
08.2022 - 04.2023
Baristas
Starbucks
03.2022 - 06.2022
Ice Cream Scooper/Cashier Team Lead
Ms. Venta
08.2021 - 10.2021
Associate of Arts - Clinical Medical Assistant
Community College of Philadelphia
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