Rashanda Tinson
Summary
Seeking a position as a Communications Specialist. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Guest Experience Concierge
The Resort At Pelican Hill
2023.04 - Current
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Developed strong relationships with local businesses, facilitating exclusive deals for hotel guests.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Promoted hotel amenities through engaging conversations with guests about their preferences and interests.
- Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
- Demonstrated solid attention to detail when processing guest charges accurately during each transaction.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Executive Administrative Assistant
MUSE Group
2021.11 - 2022.03
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Increased productivity with the implementation of digital tools for document management and collaboration.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Service Delivery Representative II
SchoolsFirst Federal Credit Union
2016.05 - 2021.06
- Improved customer satisfaction by promptly addressing and resolving service delivery issues.
- Enhanced operational efficiency by streamlining service delivery processes and procedures.
- Ensured timely deliveries, maintaining a strong record of punctuality and reliability in service provision.
- Provided exceptional customer support, handling inquiries and complaints professionally and efficiently.
- Trained new Service Delivery Representatives, contributing to an improved workforce competency level.
- Collaborated closely with cross-functional teams to enhance overall service quality and consistency.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Host/ Server/ To-Go/ Trainer
Chili's Bar & Grill
2012.07 - 2016.11
- Responsible for guests overall satisfaction (Customer Service)
- Host- responsible for the organization and placement of servers to better improve the performance and experience for both guest and team members
- Ability to use the POS system swiftly and effectively without error
- Handling and exchange of money
- Responsible for the complete training of the next generation employee
- Ability to Multitask quickly and efficiently.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Education
Bachelor of Arts - Communication Studies
California State University - Fullerton
Fullerton, CA05.2022
Associate of Arts - General Studies
Orange Coast College
Costa Mesa, California05.2019
Diploma -
Woodbridge High School
Irvine, California06.2012
Skills
- Office equipment proficiency: Printer, Copier, Scanner, and Calculator
- Computer Literate: Data Entry, Document Filing, MS Word, PowerPoint, and Social Media
- Teamwork
- Communications Skills
- Flexibility/Adaptability/Managing Multiple Priorities
- Leadership/Management Skills
- Problem-Solving/Reasoning/Creativity
- Patient & Respectful
- Travel Coordination
- Vendor Interaction
- Administrative Support
- Quality Assurance
- Customer Service
- Guest Relations
- Cash Handling
- Social Media Networking
- Community Relations
- Product Knowledge
- Data Entry
- Account Updating
- Call Center Operations
- Payment Processing
- Brand Promotion
- Documentation and Reporting
- Guest Engagement
Volunteer Work Clubs
- Link Crew, Woodbridge High School, Coordinator, Leader, 2010, 2012, Help to create activities for freshman orientation day, Give direction to other leaders on their specific jobs, Learned leadership and communication skills
- Drama Department, Woodbridge High School, Technical Theater, 2010, 2012, Build and paint sets for plays, make flyers, organize costumes and props, Beginning skills with lighting and sound boards, In charge of all money made from ticket sales and/or fundraisers
- Jenny Hart Early Childhood Development School, Teacher Assistant, 2009, 2011, Irvine, Make copies, laminating, hanging and taking down wall art, Assisted in supervising pre-school activities and games, Ability to take direction from a variety of supervisors, Providing nutritious snacks, monitoring playground, assisting with activities
Timeline
Guest Experience Concierge
The Resort At Pelican Hill
2023.04 - Current
Executive Administrative Assistant
MUSE Group
2021.11 - 2022.03
Service Delivery Representative II
SchoolsFirst Federal Credit Union
2016.05 - 2021.06
Host/ Server/ To-Go/ Trainer
Chili's Bar & Grill
2012.07 - 2016.11
Bachelor of Arts - Communication Studies
California State University - Fullerton
Associate of Arts - General Studies
Orange Coast College
Diploma -
Woodbridge High School
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