Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Ra'Shanda Warren

Summary

Professional with strong background in customer service, known for effective communication and problem-solving skills. Proven ability to adapt to changing needs and work collaboratively within teams to achieve results. Adept at handling customer inquiries, resolving issues, and maintaining high satisfaction levels. Reliable and focused on delivering consistent, quality service.

Well-qualified [rpfessional familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Concierge

LIVunLtd
11.2024 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.

UAA Agent

Wyndham Grand Vacations Club/Travel & Leisure
03.2022 - Current
  • Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
  • Check Guest in/out
  • Run daily reports and maintain rotation schedule
  • Answer/transfer calls, sent maintenance orders, guest request and amenities
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met.
  • Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

Front End Advocate

Target
10.2019 - 01.2022
  • Customer Service
  • Greet Guest, check out, process refunds, cash handling, process drive up orders, process online orders, theft prevention, computer training
  • Handle disputes (billing and other issues they may arise), managing mask station, goal tracking

Customer Service/Assistant Manager

EzMail Business Center, Mililani, Hawaii
09.2008 - 11.2009
  • Answered/transferred phone calls
  • Packed boxes for customers and assisted with sales, scanning, emailing, faxing, copying, Western Union transactions, printing money orders, laminations, FedEx, UPS and USPS mailing system and transactions Processed financial transaction for all customer purchases and services.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.

Relief Manager

Public Storage
01.2019 - 09.2019
  • Customer service
  • Grounds keeping, showing customers rental units, taking payments, transferring units, going over rental agreements with customers as well as starting the rental agreement/assign storage space, clean units at move out.
  • Handle disputes (billing and other issues they may arise), managing lock checks on each unit to ensure properly locked and secured, run daily reports and goal trackers.

Retail Associate

Ross Dress Stores
02.2018 - 09.2019
  • Duties included cashiering, cash handling, answering phone calls, running merchandise return racks, restocking and sorting of shelves, and running fitting rooms.
  • Provided excellent customer service to all entering the store.

Customer Service Agent

Home Depot
02.2017 - 02.2018
  • Create invoices, create new orders, adjust existing orders.
  • Create will call purchases, phone orders, process returns, sales, answer phone calls, processing phone sale payments.
  • Retrieving merchandise for orders for customers, handling cash drawers throughout the shift, provide customer service.

Operations Assistant (Catering Office)

Nehelani Banquet & Conference Center
03.2013 - 06.2015
  • Create and input invoices, record catering orders, make reservations for events, answer/transfer phones calls, and using Excel spreadsheets for keeping track of events.
  • Provide administrative assistance to the department ensuring records and files organized and accurate.

Associate

Ross Dress Stores, Mililani, Hawaii
05.2010 - 04.2011
  • Duties included cashiering, cash handling, answering phone calls, running merchandise return racks, restocking and sorting of shelves, and running fitting rooms.
  • Provided excellent customer service to all entering the store.

Program Assistant

Child Development Center, Aliamanu, Hawaii
06.2010 - 03.2011
  • Duties included caring for infants up to preschool age, providing meals, teaching social skills development and assisting senior care givers with the children.

Housekeeping

Pearl Harbor Visitors Quarters, Pearl Harbor, Hawaii
03.2007 - 09.2007
  • Cleaned and prepared rooms for guests which included organizing supplies, troubleshooting of faulty equipment in guest rooms
  • Telecommunications and always provided excellent customer service.

Front Desk Associate

Hickam Lodge, Hickam Air Force Base, Hawaii
04.2006 - 01.2007
  • Checked In/Out guests and prepared for large group accommodations
  • Welcomed Armed Forces to rooms, kept cash drawer, ran daily reports, answered/transferred phone calls and ensured excellent stays.

Telephone Operator

Pearl Harbor Medical Clinic, Honolulu, Hawaii
11.2005 - 03.2006
  • Answered phones, scheduled, rescheduled and cancelled medical appointments
  • Provided general office administrative assistance and customer service support.

Phone Operator

Hale Koa, Honolulu, Hawaii
06.2004 - 12.2004
  • Answered and transferred phone calls to the correct and appropriate departments
  • Processed incoming and outgoing faxes
  • Provided dispatch for emergency personnel and made emergency liaison calls to Police, Fire or Ambulance
  • Assisted front desk with customer service and basic customer needs and requests
  • Provided wake-up call service and set alarms.

Front Desk Associate

Turtle Bay Resort, Kahuku, Hawaii
01.2003 - 11.2003
  • Checked In/Out guests and provided excellent customer service from answering questions to providing directions and recommending attractions and activities
  • Processed financial transactions for all guest purchases, charges, foreign exchange and settlements
  • Ran daily reports for management that included room reservations, guest special requests and needs and rooming assignments. Assisted with guest deliveries and guest packages.

Rental Agent

Dollar Rent A Car, Honolulu, Hawaii
02.2002 - 01.2003
  • Duties included car rentals and returns, cashiering, selling vehicle insurance, shuttling cars on the lot, detailing vehicles and answering phone calls
  • Exceeded customer expectations when servicing guests.

Education

Associate in Applied Science Degree - Business Administration with an Emphasis in Hospitality and Tourism

Heald College
01.2001

Skills

  • Proficient in typing at 40 words per minute
  • Financial reconciliation proficiency
  • Administrative support
  • Performance analysis
  • Office Procedures
  • Automated Systems
  • Written Communication
  • Service excellence
  • Customer consultation

Certification

  • Institute of Certified Travel Agents
  • Educational Institute of American Hotel and Motel Association
  • Food and Beverage Management

Timeline

Concierge

LIVunLtd
11.2024 - Current

UAA Agent

Wyndham Grand Vacations Club/Travel & Leisure
03.2022 - Current

Front End Advocate

Target
10.2019 - 01.2022

Relief Manager

Public Storage
01.2019 - 09.2019

Retail Associate

Ross Dress Stores
02.2018 - 09.2019

Customer Service Agent

Home Depot
02.2017 - 02.2018

Operations Assistant (Catering Office)

Nehelani Banquet & Conference Center
03.2013 - 06.2015

Program Assistant

Child Development Center, Aliamanu, Hawaii
06.2010 - 03.2011

Associate

Ross Dress Stores, Mililani, Hawaii
05.2010 - 04.2011

Customer Service/Assistant Manager

EzMail Business Center, Mililani, Hawaii
09.2008 - 11.2009

Housekeeping

Pearl Harbor Visitors Quarters, Pearl Harbor, Hawaii
03.2007 - 09.2007

Front Desk Associate

Hickam Lodge, Hickam Air Force Base, Hawaii
04.2006 - 01.2007

Telephone Operator

Pearl Harbor Medical Clinic, Honolulu, Hawaii
11.2005 - 03.2006

Phone Operator

Hale Koa, Honolulu, Hawaii
06.2004 - 12.2004

Front Desk Associate

Turtle Bay Resort, Kahuku, Hawaii
01.2003 - 11.2003

Rental Agent

Dollar Rent A Car, Honolulu, Hawaii
02.2002 - 01.2003

Associate in Applied Science Degree - Business Administration with an Emphasis in Hospitality and Tourism

Heald College

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Ra'Shanda Warren