Rashandis Johnson
Dothan,AL
Summary
Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues.
Overview
19
19
years of professional experience
Work History
Administrative Secretary
City of Dothan
Dothan , AL
01.2019 - Current
- Performed data entry into various databases used by the organization.
- Organized and maintained confidential files and records.
- Provided administrative support to executive staff, including scheduling meetings and managing calendars.
- Assisted with onboarding of new employees by providing orientation materials and scheduling training sessions.
- Processed invoices for payment in a timely manner according to company policies.
- Provided administrative support to the executive team including filing, faxing, photocopying, scanning documents.
- Compiled data from various sources into comprehensive reports for management review.
- Inputted data accurately into computer systems in order to generate reports or tracking documents.
- Prepared agendas for meetings and took minutes.
- Managed office supplies inventory and placed orders when necessary.
- Created spreadsheets, documents, presentations, reports, and forms, using Microsoft Office Suite applications.
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
- Worked effectively in team environments to make the workplace more productive.
- Conducted testing of software and systems to ensure quality and reliability.
- Utilized various software and tools to streamline processes and optimize performance.
Referral Specialist/Client Service Liaison
US Legal/ The Cochran Firm
Dothan, AL
04.2014 - 01.2019
- Collaborated with team members to ensure the accuracy of referral data entered into the system.
- Assisted clients in understanding the process of filing a claim with the attorney and how the process will work.
- Maintained up-to-date records of all interactions with customers or clients.
- Supported the implementation of new technologies designed to improve customer experience.
- Compiled data from multiple sources for use in presentations or reports.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Coordinated payouts to the law firms and clients once a settlement was reached.
- Maintained an extensive report of all client information regarding the claim and status of case for the working attorney
Associate Escalation Supervisor
Vantage Sourcing
Taylor, AL
01.2011 - 10.2013
- Coordinated resources between departments to ensure optimal workflow processes.
- Provided guidance and direction to team members on daily tasks.
- Conducted regular performance reviews for assigned employees.
- Ensured that all escalated cases are resolved within agreed-upon time frames.
- Investigated any claims made by customers regarding disputes over billing errors or product defects.
- Responded promptly to inquiries from executive-level customers regarding their complaints or requests.
- Evaluated customer satisfaction surveys in order to determine any areas needing additional attention or improvement.
- Assisted in the development of strategies for resolving complex customer issues quickly and efficiently.
- Handled confidential information relating to customer accounts while adhering strictly to company security protocols.
- Trained new employees on escalation procedures and protocols.
Assistant Manager
Delight Cleaning
Daleville, AL
10.2007 - 01.2011
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Assisted with recruitment efforts for new cleaners as needed.
- Performed routine maintenance checks on equipment used by the cleaning crew.
- Created schedules for cleaners to ensure adequate coverage at all times during business hours.
- Resolved conflicts between employees or customers in a professional manner while upholding company values.
- Participated in budgeting processes relating to staffing costs, supplies, and other expenses associated with running a successful cleaning operation.
- Trained new members of the cleaning crew on proper use of equipment, materials, and supplies.
- Established positive relationships with clients through excellent customer service skills.
- Maintained hours worked for each employee and reported it to the manager for payroll processing.
Customer Service Representative
Old Navy
Dothan, AL
10.2005 - 04.2007
- Provided accurate information about products and services to customers.
- Performed cash register operations including opening and closing procedures.
- Managed incoming shipments from vendors for accuracy of merchandise received.
- Developed strong working relationships with co-workers through effective communication.
- Assisted with training new employees on retail processes and procedures.
- Greeted customers in a friendly and professional manner.
- Provided assistance to customers with product selection and pricing.
- Assisted in the organization of merchandise on store shelves.
- Processed customer payments accurately and efficiently.
- Demonstrated knowledge of current sales promotions, special events.
- Handled customer inquiries, complaints, and returns courteously and promptly.
Education
Associate of Applied Science - Computer And Information Sciences
Enterprise Ozark Community College
Enterprise, AL 05-2006
Skills
- Administrative Support
- Database entry
- Billing and Invoicing
- Spreadsheet development
- Report Preparation
- Meeting Coordination
- Supply Management
- File Management
- Calendar Management
- Travel Arrangements
References
References available upon request.
Timeline
Administrative Secretary
City of Dothan
01.2019 - Current
Referral Specialist/Client Service Liaison
US Legal/ The Cochran Firm
04.2014 - 01.2019
Associate Escalation Supervisor
Vantage Sourcing
01.2011 - 10.2013
Assistant Manager
Delight Cleaning
10.2007 - 01.2011
Customer Service Representative
Old Navy
10.2005 - 04.2007
Associate of Applied Science - Computer And Information Sciences
Enterprise Ozark Community College
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