Summary
Overview
Work History
Education
Skills
References
Middle Initial
Timeline
Generic
Rashann D. Harris

Rashann D. Harris

Houston

Summary

To find a challenging and responsible position that effectively utilizes my prior experience, training, and abilities, while offering opportunities for professional growth, leadership, and advancement in the entertainment and business industries.

In today's marketplace, we often forget that the greatest asset to any company is its customers. The quality of customer service is what separates one organization from another, and I believe that service must be more than a department-it must be an attitude. With over a decade of professional experience in customer care, sales, and team leadership across industries such as energy, hospitality, gaming, and telecommunications, I bring a strong balance of technical expertise, creative leadership, and customer-first philosophy. Throughout my career, I have consistently delivered results by combining excellent communication skills, strategic problem-solving, and the ability to manage teams under pressure. At NRG Energy, I managed a team of 15 while handling customer retention, training, and recruiting. At Sheraton Suites/Marriott, I supervised front desk operations, coordinated across departments, and took on leadership responsibilities in scheduling, sales, and site visits. I also gained strong financial and operational experience as a cashier at SugarHouse Casino, as well as top national performance in sales at Comcast Business. My work history reflects a proven track record of adaptability, leadership, and a drive for excellence in every role. I am particularly drawn to [Company Name] because of its reputation for innovation and dedication to delivering outstanding customer and client experiences. I am confident that my blend of customer service expertise, leadership, and creative problem-solving would allow me to contribute significantly to your team's goals. I welcome the opportunity to discuss how my career experience, skills, and passion can contribute to your organization's success. Thank you for your time and consideration.

Overview

12
12
years of professional experience

Work History

Retention Specialist & Team Manager

NRG Energy
01.2021 - Current
  • Managed a team of 15 employees handling customer care and retention.
  • Responsible for training, recruiting, and upselling while ensuring satisfaction.
  • Utilized SAP system to streamline operations and improve retention metrics.

Customer Care Specialist

Alarm Funding Associates
01.2019 - 01.2021
  • Resolved customer issues and maintained satisfaction with efficient problem-solving.
  • Supported retention goals and quality assurance within customer operations.

Front Desk Supervisor

Sheraton Suites Hotel / Marriott
01.2017 - 01.2019
  • Supervised staff and ensured smooth daily operations across departments.
  • Handled scheduling, sales coordination, and customer relations.
  • Assisted in site visits, led team meetings, and managed audit responsibilities.

Cashier

SugarHouse Casino
01.2016 - 01.2017
  • Processed financial transactions, balanced accounts, and handled payroll operations.
  • Ensured accuracy in credit checks, exchanges, and jackpot processing.

Sales Representative

Comcast Business
01.2014 - 01.2016
  • Top-ranked sales representative in the central division three times.
  • Contributed to leadership meetings and supported team development.
  • Awarded for excellence in performance on the Bounce and Chat Team.

Education

BA - Computer Science, Minor in Communications

Temple University
Philadelphia, PA
01.2016

Associate - Computer Science, Minor in Communications

Community College of Philadelphia
Philadelphia, PA
01.2011

Diploma & Certificate - Computer Science

Ashworth University
01.2010

Paul Roberson High School for Human Services
Philadelphia, PA
01.2006

TNT Teen N' Technology
01.2006

Skills

  • Leadership & Team Management
  • Customer Service
  • Sales & Business Development
  • Technical Skills
  • Film & Media

References

Available upon request.

Middle Initial

D.

Timeline

Retention Specialist & Team Manager

NRG Energy
01.2021 - Current

Customer Care Specialist

Alarm Funding Associates
01.2019 - 01.2021

Front Desk Supervisor

Sheraton Suites Hotel / Marriott
01.2017 - 01.2019

Cashier

SugarHouse Casino
01.2016 - 01.2017

Sales Representative

Comcast Business
01.2014 - 01.2016

BA - Computer Science, Minor in Communications

Temple University

Associate - Computer Science, Minor in Communications

Community College of Philadelphia

Diploma & Certificate - Computer Science

Ashworth University

Paul Roberson High School for Human Services

TNT Teen N' Technology
Rashann D. Harris
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