Rashard Johnson
Portland
Summary
Experienced customer service and operations professional with more than 20 years of experience in call center operations, insurance claims, medical transportation, and team leadership. Proven ability to deliver outstanding customer service, resolve complex issues, supervise and train employees, and manage high-volume workloads. Strong communication, problem-solving, and organizational skills with a commitment to providing exceptional service and improving operational efficiency.
Overview
19
19
years of professional experience
Work History
Driver / New Hire Manager / Driver Supervisor
Comtrans Medical Transportation
Portland, OR
02.2018 - 10.2023
- Transported clients safely and professionally to medical appointments while providing exceptional customer service.
- Recruited, hired, onboarded, and trained new drivers on company policies, safety procedures, and performance expectations.
- Supervised drivers and coordinated daily and weekly schedules to ensure efficient operations.
- Managed driver credentialing and maintained compliance with company and regulatory requirements.
- Assisted with payroll processing and administrative functions.
- Investigated vehicle accidents and evaluated driver performance.
- Collaborated with contractors and management to improve company operations and service quality.
Liability Claims Adjuster
Allstate
Portland, OR
03.2014 - 09.2017
- Investigated, evaluated, negotiated, and resolved liability claims.
- Delivered compassionate customer service while guiding customers through the claims process.
- Negotiated fair settlements while protecting company interests.
Customer Service Specialist
ACS
Portland, OR
11.2004 - 02.2014
- Managed a high volume of inbound customer calls in a fast-paced call center environment.
- Resolved customer questions and concerns accurately and efficiently.
- Processed customer payments and maintained accurate account information.
- Used multiple software applications while handling calls and documenting customer interactions.
- Worked collaboratively with team members to meet quality standards, productivity goals, and deadlines.
- Delivered professional, courteous service while maintaining high customer satisfaction.
Education
High School Diploma -
Thomas Jefferson High School
Portland, OregonSkills
- Customer Service Excellence
- Call center operations
- Team Leadership & Training
- Claims Investigation & Resolution
- Microsoft Word & Computer Applications
- Phone Support & Call Routing
- Issue resolution
- Logistics Coordination
- Fleet Management
- Problem solving
- Written & Verbal Communication
- Planning and organization
- Safety Compliance
- Team Collaboration
- Fast Learner & Self-Motivated
Timeline
Driver / New Hire Manager / Driver Supervisor
Comtrans Medical Transportation
02.2018 - 10.2023
Liability Claims Adjuster
Allstate
03.2014 - 09.2017
Customer Service Specialist
ACS
11.2004 - 02.2014
High School Diploma -
Thomas Jefferson High School