Rashaud Pickering
Washington
Summary
Detail-oriented underwriting professional with over five years of experience in administrative operations, client relations, and policy coordination. Adept at risk assessment, policy evaluation, and data analysis to support underwriting decisions. Proficient in CRM systems, project management, and process optimization to drive organizational success. Strong analytical and communication skills with a commitment to accuracy and efficiency in underwriting operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Public Policy Coordinator
American Academy of Actuaries
07.2023 - Current
- Manage department operations, ensuring compliance with regulatory standards
- Coordinate policy team meetings, research vendor services, and support policy development initiatives
- Maintain and update organizational policies, SOPs, and external contact lists
- Assist in project management and data analysis for policy recommendations
Office Coordinator
American Academy of Actuaries
03.2023 - 07.2023
- Organized policy team meetings and facilitated workflow efficiency
- Monitored and responded to external inquiries, ensuring accurate information dissemination
- Managed document archiving, filing, and CRM database updates
- Supported underwriting-related projects by maintaining accurate data and reports
Operations Admin Assistant
NOSSCR
08.2022 - 12.2022
- Managed membership accounts and automated attorney referral services
- Compiled and analyzed complaint reports, identifying system inefficiencies
- Coordinated legal compliance tracking for state-specific attorney requirements
- Handled high-volume client inquiries and streamlined data entry processes
Retention Specialist
State Farm
10.2021 - 08.2022
- Evaluated and adjusted insurance policies in compliance with underwriting guidelines
- Utilized CRM and policy management systems to track and modify client accounts
- Managed risk assessment and customer retention strategies across multiple states
- Assisted customers with billing, policy adjustments, and compliance inquiries
Store Manager
Piece of Cake Bakery
02.2019 - 10.2021
- Oversaw daily operations, inventory, and customer service strategies
- Managed financial performance and business relationships to drive revenue growth
- Led a team in achieving sales targets and operational efficiency
Education
Bachelor of Arts - Sustainability
Florida International University
Miami, FL12-2026
Skills
- Underwriting & Risk Assessment
- Policy & Claims Evaluation
- CRM & Data Management
- Client Relations & Retention
- Financial & Insurance Analysis
- Process Improvement & Compliance
- Project Coordination
- Administrative & Operations Management
- Scheduling and calendar management
Certification
- Property & Casualty Insurance License (Completed for 25+ states)
- CRM & Policy Management System Training
Timeline
Public Policy Coordinator
American Academy of Actuaries
07.2023 - Current
Office Coordinator
American Academy of Actuaries
03.2023 - 07.2023
Operations Admin Assistant
NOSSCR
08.2022 - 12.2022
Retention Specialist
State Farm
10.2021 - 08.2022
Store Manager
Piece of Cake Bakery
02.2019 - 10.2021
Bachelor of Arts - Sustainability
Florida International University
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