RASHAUN DAWKINS
Brooklyn,New York
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organizations. Analyzes data, supports security, organizes and classifies, maintains records, and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, and customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Information Technology Specialist 2
New York State Office of Information Technology Services
2022.09 - Current
- Independently reviewed 150,000 accesses of employees and contractors on state assets.
- Remove corrupted, incorrect, and unwanted data to prepare for access reviews on Microsoft Excel.
- Conducted research and compiled data on behalf of the Security Controls and compliance team and provided the information requested by auditors and reviewers.
- Build and maintain a Parent Site and workflow on Microsoft SharePoint.
- Helped implement changes mandated by Pub 1075 & NIST 800-53.
- Developed onboarding materials to guide new hires in acclimating to our team's processes seamlessly, and led training sessions for new team members.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Collaborated with cross-functional teams to develop seamless integration between disparate systems.
COVID-19 Student Support Intern
The University at Albany Office of Enterprise Risk Management and Compliance
2022.01 - 2022.05
- Contacted diagnosed/presumed students in quarantine to encourage compliance
- Updated team FAQs and Fact sheets to align with CDC and Albany County Health Dept. guidelines.
- Coordinating safe transportation of students from the general population and into quarantine.
- Documented student health and psychological status into Microsoft Access database.
Community Outreach Canvasser
NYC Health, Trace Corps
2021.07 - 2021.10
- Distributed PPE and informative flyers about COVID-19 and the various vaccines available
- Communicated the location of testing and vaccination sites to residents
- Informed residents about the Test and Trace Program
- Consistently met report requirements and accountability guidelines.
- Collaborated with fellow team members to ensure consistent messaging and seamless coordination of canvassing activities across neighborhoods.
Staff Supervisor
Duane Reade
2018.10 - 2019.10
- Prioritized, planned, and coordinated work activities for the entire staff using effective time management skills
- Managed and tracked store financial performance, cash control, inventory, safety, customer service, and management of the entire staff
- Ensured price integrity was maintained to comply with weights and measures to stay in compliance with corporate audits
- Maintained positive working relationships with direct reports, peers, vendors, union officials, and corporate office personnel.
Education
Bachelor of Science - Emergency Preparedness, Homeland Security & CRM
University At Albany, SUNY
Albany, New York05.2023
Associate of Applied Science - Business Administration
CUNY Medgar Evers College
Brooklyn, NY05.2021
Skills
- User credential management
- Account Management
- Remote Support
- System Administration
- Document Review
- Data Collection
- User Support
- Customer Service
- Cash handling and management
- Problem-Solving
- Written and verbal communication
Certification
- IBM - Cybersecurity Compliance Framework & System Administration
- IBM - Cybersecurity Roles, Processes & Operating System Security
- FEMA 100 - An Introduction to the Incident Command System
- FEMA 242 - Effective Communications
- FEMA 453 - Introduction to Homeland Security Planning
- FEMA 700 - An Introduction to the National Incident Management System
- FEMA 800 - An Introduction to National Response Framework
- FEMA 1300 - Introduction to Continuity of Operations
- Johns Hopkins University's: COVID-19 Contact Tracing Certificate
- Introduction to Community Emergency Response Team (CERTs)
- FEMA 907 - Active Shooter: What You Can Do
Personal Information
Title: Information Technology Specialist 2
References
- Benjamin Yankson, Former University Professor, byankson@albany.edu
- Jerel Powell, Former Supervisor, (347) 784-4967
- Margaret Adkins, Former University Professor, (518) 650-1820
Timeline
Information Technology Specialist 2
New York State Office of Information Technology Services
2022.09 - Current
COVID-19 Student Support Intern
The University at Albany Office of Enterprise Risk Management and Compliance
2022.01 - 2022.05
Community Outreach Canvasser
NYC Health, Trace Corps
2021.07 - 2021.10
Staff Supervisor
Duane Reade
2018.10 - 2019.10
Bachelor of Science - Emergency Preparedness, Homeland Security & CRM
University At Albany, SUNY
Associate of Applied Science - Business Administration
CUNY Medgar Evers College
- IBM - Cybersecurity Compliance Framework & System Administration
- IBM - Cybersecurity Roles, Processes & Operating System Security
- FEMA 100 - An Introduction to the Incident Command System
- FEMA 242 - Effective Communications
- FEMA 453 - Introduction to Homeland Security Planning
- FEMA 700 - An Introduction to the National Incident Management System
- FEMA 800 - An Introduction to National Response Framework
- FEMA 1300 - Introduction to Continuity of Operations
- Johns Hopkins University's: COVID-19 Contact Tracing Certificate
- Introduction to Community Emergency Response Team (CERTs)
- FEMA 907 - Active Shooter: What You Can Do
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