Rashaun Linton
Willow Grove,PA
Summary
INFORMATION TECHNOLOGY PROFESSIONAL
Seeking position with a great company for a Tier 1 technical support or help desk role.
I am an experienced and knowledgeable information technology professional with 2 years experience that is seeking to contribute my training and acquired skills within a help desk or level 1 support role.
Overview
6
6
years of professional experience
Work History
Selector/Picker
Capstone Logistics, LLC
Hatfield, PA
09.2022 - Current
- Product selection in extreme cold conditions,
- Wrapping pallets,
- Use of pallet jack trucks,
- Headsets and egg Bluetooth familiarity
- Knowledge of logistics and use of time management.
Level 1 Support Technician
C3i Solutions An HCL Technologies
03.2022 - 08.2022
- Active directory
- To resolve the tickets raised as per the defined standards of time, cost and quality for increasedcustomer satisfaction
- To perform knowledge transition during project enhancements
- To troubleshoot and resolve first level(L2) escalated issues and tickets raised by the users
- To undertake training programs for new joiners
- To update self on latest technologies and related areas
- To document all the defined processes and the methods of resolving the ticket, troubleshooting, etc
IT Support Specialist
SSI Technologies, Inc
Warminster, PA
11.2021 - 03.2022
- Daily tasks would include data entry, answering customer questions via email and telephone, shipping and receiving responsibilities, and the handling of general/administrative office tasks
- Prepare loaner equipment and orders by processing requests, pulling materials, packing boxes, &placing orders in delivery area
- Customer service experience, basic knowledge of computers, and typing skills required
- Experience with Microsoft office
- Work cross-functionally and in collaboration with other departments
- Handle a high volume of e-mails and calls, all while maintaining quality service by followingorganizational standards.
IT Technician
Experian
Philadelphia, PA
03.2020 - 11.2021
- Inspection of equipment and related materials
- Data collection
- Hardware and software maintenance
- Equipment repairs, installations and troubleshooting
- Communication With customers over the phone to help with their problems
- Worked in a Problem-solving environment
Warehouse Associate
Americold
Hatfield, PA
09.2017 - 06.2020
- Product selection in a freezer warehouse
Education
Associate's degree - Information Technology
Lincoln Technical Institute
Willow Grove, PA09.2021
High school diploma or GED - General Education
William Tennent High School
Warminster, PA05.2012
Skills
- Include
- Active Directory
- Understanding/prior experience with ticketing systems
- Skills in system troubleshooting
- Top customer service knowledge along with years of experience
- Possess in depth knowledge of Windows OS
- Skills
- Order Puller
- Order Selector (4 years)
- Pallet Jack
- Picker Packer
- Selector
- Picking Packing
- Warehouse Associate
- Picking
- Order Picker
- RF Scanner
- Shipping & Receiving
- Forklift
- Logistics
- Box Truck
- Reach Truck
- Materials Handling
- English
- Freight Experience
- Load & Unload
- Microsoft Windows
- Help Desk
- Network Support
- Software Troubleshooting
- Desktop Support
- Operating Systems
- LAN
- Microsoft Windows Server
- Technical Support
References
(REFERENCES UPON REQUEST
Interests
IT Support
WAN
Troubleshooting
Information Security
Awards
, Perfect attendance award
October 2020
Was only student in my class to be awarded perfect attendance for the whole semester at in my Lincoln tech class
Certifications and Licenses
Forklift Certified Present
Driver's License forklift certification
Assessments
Technical support — Completed
April 2020
Performing software, hardware, and network operations.
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Authorized to work in the US for any employer
Timeline
Selector/Picker
Capstone Logistics, LLC
09.2022 - Current
Level 1 Support Technician
C3i Solutions An HCL Technologies
03.2022 - 08.2022
IT Support Specialist
SSI Technologies, Inc
11.2021 - 03.2022
IT Technician
Experian
03.2020 - 11.2021
Warehouse Associate
Americold
09.2017 - 06.2020
Associate's degree - Information Technology
Lincoln Technical Institute
High school diploma or GED - General Education
William Tennent High School
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