RaShaun Newton
Lincolnton,NC
Summary
Quality-driven Compliance Analyst familiar with tracking, documentation and reporting requirements. Assesses work, materials and procedures and recommends adjustments to maintain compliance. Over 10 years of experience and motivated, energetic mindset. Knowledgeable Compliance Analyst skilled in developing and implementing tracking and training programs to promote quality compliance. Highly ethical and focused team player with productive, diligent approach. Bringing over 10 years of experience in compliance and auditing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Compliance Analyst
Sunrun
09.2022 - Current
- Reviewed audit and monitoring reports related to consumer and client activities.
- Prepared documentation and records for upcoming audits and inspections.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
- Developed improvement and corrective action plans to bring operations in line with requirements.
- Supported and trained customers on compliance-related issues.
- Enforced compliance with complex state and federal laws, rules and regulations for industry.
- Assisted with development of compliance objectives and strategies.
- Developed risk assessment models to identify potential compliance risks.
- Submitted violation reports to the relevant governing boards and agencies, helping to proactively address problems and restore compliance
- Authenticated identity documentation to prevent fraudulent licensure
Credit & Collections Coordinator
Sunrun
09.2022 - 01.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Used probing techniques to determine debtors' reasons for delinquency.
- Achieved performance goals on consistent basis.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Collections Specialist
ScentAir
01.2021 - 09.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Maintained high volume of calls and met demands of busy and productive group.
- Researched accounts and completed due diligence to resolve collection problems.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
- Quantified debtor balances to avoid late payments and bad credit.
- Researched billing errors and discrepancies to initiate corrective action.
Customer Service Representative
Social Security Administration, SSA
05.2014 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Income Maintenance Caseworker
Lincoln County Department Of Social Services
02.2010 - 03.2014
- Gathered information via telephone, mail or in person from clients applying for assistance.
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Developed individual plans for self-sufficiency.
- Determined if applicants met eligibility for public assistance programs.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Education
No Degree - Business Administration
University of Phoenix
Tempe, AZSkills
- Project Management
- Corrective Action Plans
- Compliance Understanding
- Due Diligence
- Budget Adherence
- Audit Coordination
- Business Intelligence
- Data Verification
- Activity Monitoring
- Business Operations
- Leadership Techniques
- Risk Identification
Timeline
Compliance Analyst
Sunrun
09.2022 - Current
Credit & Collections Coordinator
Sunrun
09.2022 - 01.2023
Collections Specialist
ScentAir
01.2021 - 09.2022
Customer Service Representative
Social Security Administration, SSA
05.2014 - 01.2021
Income Maintenance Caseworker
Lincoln County Department Of Social Services
02.2010 - 03.2014
No Degree - Business Administration
University of Phoenix
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