Summary
Overview
Work History
Education
Skills
Timeline
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Rashaun Thomas

Pittsburgh,PA

Summary

Adept at espresso machine operation and delivering exceptional customer service, I leveraged my skills at Barnes & Noble to enhance customer experiences, achieving a clean, welcoming environment. As a team player with a knack for problem-solving, I consistently contributed to workplace efficiency and customer satisfaction, demonstrating a strong commitment to quality and teamwork across various roles.

Overview

8
8
years of professional experience

Work History

Barista

Barnes & Noble
Pittsburgh, PA
03.2023 - Current
  • As a barista, I had a strong handle on customer service, making sure to really pay attention to the age and energy of my customers to give a comforting, unique experience.
  • My main focus was cleaning, making sure everything was as sanitary as possible, to create a better work environment for me and all others in the establishment.
  • Other focuses were just as important, such as checking equipment, monitoring inventory, and, most important of all, honing my memory to memorize all the different recipes for all the drinks for every season.

Veterinary Intern

Humane Animal Rescue
Pittsburgh, PA
06.2019 - 10.2025
  • Cleaned cages, kennels, exam rooms and other areas in the facility.
  • Disposed of hazardous materials according to established guidelines.
  • Interacted with clients regarding animal health, education on treatment protocols and general procedures.
  • Responded to client inquiries and provided consultations via phone also recording and organized emails and phone calls.

Gym Receptionist

Planet Fitness
Pittsburg, PA
10.2022 - 09.2024
  • Working at a gym, it's important to keep a level head and remember gym policies. Many people are going through change, and it's important to keep the gym clean to make sure every member is as focused as possible.
  • Leading by example goes a long way, prioritizing respect and kindness.
  • Managed front desk operations, including scheduling appointments, answering calls, correcting billing, and even touring the establishment to ensure the new members have a better idea of what they are paying for.

Theater Assistant Manager

Penn hills cinema
Pittsburgh, PA
08.2017 - 10.2020
  • Operated movie projection equipment, ensuring films started on time and quality standards were met.
  • Greeted customers at the door, collected tickets and directed them to their seats.
  • Maintained positive working relationship with fellow staff and management.
  • Handled emergency situations calmly, following protocols to ensure guest safety.
  • Maintained accurate records of box office sales and attendance figures.
  • (Bonus) Due to being a good worker, I got to skateboard at work while working. It seemed a lot of the customers liked it. Luckily, until the shop closed, I never ran into anyone.

Education

GED -

Ccac
Pittsburgh, PA

Skills

  • Opening and closing duties
  • Coffee expertise
  • Espresso machine operation
  • Up-selling
  • Exceptional customer service
  • Very positive and professional
  • Team player
  • Solid problem solver

Timeline

Barista

Barnes & Noble
03.2023 - Current

Gym Receptionist

Planet Fitness
10.2022 - 09.2024

Veterinary Intern

Humane Animal Rescue
06.2019 - 10.2025

Theater Assistant Manager

Penn hills cinema
08.2017 - 10.2020

GED -

Ccac

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Rashaun Thomas