Rashauna Aurandt
Livermore,CA
Summary
Driven Assistant Manager with a proven track record at Almaden Valley Nursery, enhancing customer satisfaction with empathy and fostering a positive work environment. Excelled in multitasking and staff development, leveraging strong communication and horticulture knowledge. Achieved significant improvements in operational efficiency, demonstrating exceptional problem-solving and strong interpersonal skills that facilitate effective information gathering of relevant details.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Almaden Valley Nursery
05.2012 - Current
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Maintain a clean, safe, and organized nursery to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment and mentor junior staff members in their development by offering guidance/support in their learning process on how to care/grow the plants we sell.
- Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improve customer satisfaction by addressing and resolving complaints promptly, while also offering hands-on assistance to customers, assessing needs, and maintaining current plant/horticulture knowledge.
- Complete regular inventory counts to verify plant stock levels, address discrepancies, and forecast future needs.
- Assisted in interviewing, hiring of new employees to maintain adequate staffing levels.
- Promote teamwork within the workplace by encouraging collaboration among staff members on various projects/tasks around the nursery.
- Enforce company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers over the phone, but mostly in person. Making sure disgruntled customers always leave on a positive note.
- Composing/replying to customer and rep emails regularly.
- Making and receiving phone calls throughout the day while also assisting customers in person, multitasking during very busy hours.
Education
No Degree - Administration of Justice
De Anza College
Cupertino, CAHigh School Diploma -
Merrill F. West High School
Tracy, CA06.2007
Skills
- Delivering exceptional customer service through adept communication, problem solving, empathy and patience
- Plant and service knowledge pertaining to horticulture industry
- Staff training and development
- Multi-tasking ex: on the phone while also working register in a fast paced, hectic environment
- Task delegation and making sure projects are completed on time
- Computer and typing skills
- Possess strong proficiency in telephone etiquette and effective communication techniques, enabling me to engage effectively and professionally with individuals over the phone
- Efficiently gather information from customers/clients over the phone ex: name, phone number, address, and names of plants for landscape projects or deliveries
- Problem resolution with customers and employees
- Ability to always stay calm while dealing with upset customers or employees while on the phone and in person
Certification
- Certified in Advanced Product Training, Bonide - for knowledge and use of pesticides, herbicides and fertilizers
Timeline
Assistant Manager
Almaden Valley Nursery
05.2012 - Current
No Degree - Administration of Justice
De Anza College
High School Diploma -
Merrill F. West High School
- Certified in Advanced Product Training, Bonide - for knowledge and use of pesticides, herbicides and fertilizers
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