Rashaunda Harrison
Jonesboro,GA
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Experienced customer service representative with over 10 years of experience in warehouse logistics. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Wave Planner/Cold Storage Forklift Operator
Americold Logisitcs
East Point, Georgia
09.2020 - Current
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Planned production schedules for hourly appointments, taking employee production rates, company needs and seasonal changes into account.
- Scheduled deliveries of produce materials by specified time to begin production on time.
- Requisitioned materials to restock inventory and obtain goods for Sprout's receiving production.
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded materials and goods at designated locations for best project availability.
Customer Service Representative Specialist
Neovia Logistics Services
Fairburn, GA
04.2017 - 11.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded to customer requests for products, services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Dispatcher Coordinator
XPO Logistics
Fairburn, GA
02.2013 - 06.2017
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Sent out drivers to assist 11 hourly callers based on locations, needs and worker availability.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Evaluated and adjusted over 20 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Directed dispatching, routing and tracking of 13 fleet vehicles.
- Worked closely with personnel, customers and contractors to resolve problems.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
Education
High School Diploma -
Sandy Creek High School
Tyrone, GA05.2006
Skills
- Operation Monitoring
- Pallet Disassembly and Assembly
- Shipment Processing
- Work Planning and Prioritization
- Shipment Procedures
- Customer Order Fulfillment
- Customer Satisfaction
- Dock Operations
- Fast Reaction Time
- Loading and Unloading
Timeline
Wave Planner/Cold Storage Forklift Operator
Americold Logisitcs
09.2020 - Current
Customer Service Representative Specialist
Neovia Logistics Services
04.2017 - 11.2020
Dispatcher Coordinator
XPO Logistics
02.2013 - 06.2017
High School Diploma -
Sandy Creek High School
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