Rashawn Bonner
Jackson,MS
Summary
Knowledgeable customer service professional with demonstrated talents in vehicle equipment installations and repairs. Skillfully evaluate customer needs, locate issues and repair malfunctions to complete high-quality work exceeding customer expectations. Well-organized and diligent with methodical approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Accessory Installer
WWL Vehicle Services Americas
08.2020 - Current
- Duties: keep area clean install certain accessories per customer
- Increased repeat business by providing outstanding customer service during consultations and follow-up appointments after installations were completed.
- Reduced accessory waste by carefully measuring and cutting materials according to precise specifications.
- Developed strong relationships with vendors, negotiating favorable pricing for high-quality accessory products.
- Mentored junior installers, sharing expertise in techniques and best practices for efficient accessory installation processes.
Sales Representative/Customer Service
AT&T
08.2017 - 12.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Used customer insights to develop innovative sales strategies to increase sales.
Inventory Specialist/Auditor
RGIS Inventory Specialists
01.2017 - 07.2018
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
- Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
Manufacturing Production Associate
Airgas
08.2015 - 02.2017
- Helped maintain clean workspaces that complied with 5S standards for optimal organization, efficiency, and productivity within the facility.
- Made sure that products were produced on time and are of good quality.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Operated complex machinery efficiently while adhering to all safety guidelines set forth by the company and regulatory agencies.
- Assembled products according to changing daily work orders and specific customer needs.
- Mentored new hires on company policies, standard operating procedures, and specific job responsibilities to foster a supportive work environment.
Education
Associate of Science - Enginer
Jackson State University
Jackson, MS12.2019
High School Diploma -
Provine High School
Jackson, MS05.2016
Skills
- Sales (1 year)
- Electrical Troubleshooting
- Machine Operator
- Construction
- Power Tools
- Custom fabrication
- Hand-tool proficiency
- Vehicle Knowledge
Certification
- ServSafe Certification, 04/01/15, Present
- Food handler training
- Valid Drivers License
Awards
Jobs for Mississippi graduates certification, 05/01/16
Timeline
Accessory Installer
WWL Vehicle Services Americas
08.2020 - Current
Sales Representative/Customer Service
AT&T
08.2017 - 12.2019
Inventory Specialist/Auditor
RGIS Inventory Specialists
01.2017 - 07.2018
Manufacturing Production Associate
Airgas
08.2015 - 02.2017
Associate of Science - Enginer
Jackson State University
High School Diploma -
Provine High School
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