Rashawn Chichester
Mesa,Arizona
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
7
7
years of professional experience
Work History
Logistics Coordinator
Amazon
Tempe, AZ
09.2023 - Current
- Managed disruptions efficiently to facilitate uninterrupted deliveries between business and customers.
- Collaborated with carriers and selling partners to communicate necessary benchmarks for Carrier Performance
- Assisted in disputing inaccuracies in defects
- Sustained compliance with Amazon's standards through effective collaboration with internal stakeholders
- Facilitated swift resolution to inbound process disturbances
Front End Team Member
Target
Mesa, Arizona
09.2017 - Current
- Handled daily cash transactions exceeding $5,000 while ensuring accurate drawer balances
- Ensured smooth operations by consistently handling and organizing a high volume of items on a weekly basis
- Delivered exceptional customer service, consistently achieving 100% positive ratings
Hardware Technician
Ensono
Tempe, Arizona
02.2023 - 09.2024
- Established and terminated connectivity for more than 100 network devices
- Successfully contributed to the smooth transition of hardware from old to new data centers
- Conducted thorough investigations of materials and software-related product issues, developing successful resolutions
Bank Account Fulfillment(software development Intern)
American-Express
Phoenix, Arizona
08.2022 - 01.2023
- Created Java-based features and updates for banking accounts receivable web and mobile applications to significantly improve customer satisfaction
- Tested software weekly to rectify bugs and enhance performance of website and app
- Successfully implemented agile methodology to optimize efficiency and speed up project completion time
Customer Care Supervisor
GC Services
Mesa, Arizona
01.2018 - 01.2020
- Distributed advice and implemented effective solutions for more than 100 agents each day.
- Managed and resolved over 75 conflicts on a daily basis
- Maintained daily communication with field agents to ensure a 100% increase in customer satisfaction
Education
Bachelor of Science - Cyber Security
University of Maryland Global Campus
Adelphi, MD05-2026
Associate in Applied Science - Computer Science
Gateway Community College
Phoenix, Arizona09.2024
Programing Student - Software Programming
Year Up
Phoenix, AZ01-2023
Skills
- Java
- CSS
- HTML
- SQL
- Microsoft Excel
- Problem solving
- Customer Service
- Adaptable
- Inclusive Leadership
- Determined
Volunteer Experience
Event Manager
12/2020, Current
- Managed spaces to cater for 50+ kids and Parents
- Recorded and stored inventory for 100+ donated food and drinks
- Managed and directed a team for 50+ food boxes for foster care homes
Timeline
Logistics Coordinator
Amazon
09.2023 - Current
Hardware Technician
Ensono
02.2023 - 09.2024
Bank Account Fulfillment(software development Intern)
American-Express
08.2022 - 01.2023
Customer Care Supervisor
GC Services
01.2018 - 01.2020
Front End Team Member
Target
09.2017 - Current
Bachelor of Science - Cyber Security
University of Maryland Global Campus
Associate in Applied Science - Computer Science
Gateway Community College
Programing Student - Software Programming
Year Up