Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Rashawn Madison

front desk
Las Vegas,NV

Summary

Dedicated professional with a strong background in night audit operations and guest relations. Recognized for exceptional attention to detail and team collaboration, driving financial accuracy and ensuring a seamless guest experience at all times.

Overview

17
17
years of professional experience

Work History

Night Audit Supervisor

HEI Hotels & Resorts
Fort Lauderdale, Florida
02.2009 - Current
  • Supervised night audit operations and ensured compliance with company policies.
  • Reviewed and balanced daily financial reports for accuracy and completeness.
  • Managed front desk staff scheduling to optimize service during night shifts.
  • Assisted guests with check-ins, check-outs, and inquiries to ensure satisfaction.
  • Monitored security systems and responded to incidents during overnight hours.
  • Processed invoices and payments efficiently using hotel management software.
  • Coordinated with housekeeping to maintain room readiness for incoming guests.
  • Maintained up-to-date knowledge on hotel policies, procedures, services, special offers. to provide accurate information to customers when needed.
  • Reviewed and verified wake-up call list and oversaw call completion during shift.
  • Trained new team members on night audit procedures and customer service standards.
  • Alerted professionals of unsafe conditions, suspicious activity, or incidents.
  • Delivered daily food and beverage sales reports to professionals.

Front Desk Agent

HEI Hotels & Resorts
Fort Lauderdale, Florida
08.2023 - 08.2024
  • Greeted guests warmly upon arrival and check-in efficiently.
  • Managed reservations using hotel management software and systems.
  • Responded to guest inquiries and resolved issues promptly.
  • Coordinated with housekeeping to ensure room readiness for guests.
  • Processed payments accurately and maintained cash drawer integrity.
  • Provided local information and recommendations to enhance guest experiences.
  • Collaborated with team members to maintain a positive front desk environment.

Front Desk Agent

Grand Beach Hotel Surfside
surfside, FL
02.2021 - 05.2022
  • Deposited guest valuables in hotel safes or safe-deposit boxes.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Arranged tours, taxis or restaurant reservations for customers.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Computed bills, collected payments and made change for guests.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Kept accurate records of guest transactions.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Verified accuracy of room rates and other charges during check-in process.

Education

Associate of Arts - Radio And Television Broadcasting

The Art Institute of Fort Lauderdale
Fort Lauderdale, FL
08-2014

High School Diploma -

Piscataway High School
Piscataway, NJ
08-2004

Some College (No Degree) - Radio And Television Broadcasting

Miami Media
Doral, FL

Skills

  • Front desk operations
  • Night audit management
  • Hotel management software
  • Incident response
  • Problem solving
  • Team building
  • Effective communication
  • Attention to detail
  • Security monitoring
  • Staff scheduling
  • Financial reporting

Accomplishments

  • 2010: Employee of the month. Oct Dec, Feb,
  • 2011: Employee of the month: Sept, Oct, Nov, Dec
  • 2012: Employee of the month: Oct, Nov
  • Tripadvisor Most mentions 2012-2014
  • Banquet & Catering WOW awards 2017,2019,2023,2024.

Languages

English
Professional
Spanish
Limited
Chinese (Mandarin)
Elementary

References

References available upon request.

Timeline

Front Desk Agent

HEI Hotels & Resorts
08.2023 - 08.2024

Front Desk Agent

Grand Beach Hotel Surfside
02.2021 - 05.2022

Night Audit Supervisor

HEI Hotels & Resorts
02.2009 - Current

Associate of Arts - Radio And Television Broadcasting

The Art Institute of Fort Lauderdale

High School Diploma -

Piscataway High School

Some College (No Degree) - Radio And Television Broadcasting

Miami Media

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