Rashawn McCalaster
Morningside
Summary
Dynamic customer service professional with extensive experience in addressing and resolving customer issues. Recognized for a strong commitment to team collaboration and achieving positive outcomes, consistently enhancing customer experiences through service-oriented behaviors. Exceptional oral and written communication skills, combined with active listening and analytical problem-solving expertise, facilitate a deep understanding of customer needs. Dedicated to providing tailored solutions that foster loyalty and satisfaction while efficiently performing physically demanding tasks and maintaining safety standards across diverse work environments.
Overview
13
13
years of professional experience
Work History
Automotive Service Writer
Annapolis Subaru
08.2025 - 10.2025
- Logged work orders and change orders into Software database to track job status.
- Consulted with customers to assess service requirements and produce accurate orders.
- Gathered information through research and vendor inquiries to provide job estimates.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Ourisman Hyundai Of Bowie
06.2025 - 08.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on company policies and service protocols.
- Implemented process improvements that enhanced overall customer satisfaction ratings.
- Collaborated with cross-functional teams to address and resolve complex issues efficiently.
Service Advisor
DARCARS Kia Temple Hills
02.2025 - 06.2025
- Coordinated service appointments, optimizing workflow and resource allocation.
- Provided expert guidance on vehicle maintenance and repair recommendations.
- Managed customer inquiries, ensuring timely responses and enhancing satisfaction.
- Collaborated with technicians to clarify service needs and address customer concerns.
- Analyzed service reports to identify trends and recommend improvements for operational efficiency.
Service Advisor
Ourisman Chevrolet Of Bowie
10.2024 - 02.2025
- Guided clients through service options, enhancing customer satisfaction and retention.
- Resolved technical issues promptly, reducing service time and improving workflow efficiency.
- Collaborated with technicians to ensure accurate diagnostics and service recommendations.
- Utilized industry software to track service progress, ensuring timely updates for clients.
- Provided exceptional customer service, fostering strong relationships that increased client retention and satisfaction.
Automotive Service Advisor
Passport Toyota
08.2019 - 10.2024
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
BMW Client Advisor
Bmw Of Alexandria
08.2020 - 11.2021
- Provided personalized client consultations to identify needs and recommend appropriate BMW models.
- Facilitated vehicle demonstrations, showcasing features and benefits to enhance customer experience.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Delivered prompt service to prioritize customer needs.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Lot Attendant
Mercedes-benz Of Annapolis
05.2020 - 08.2020
- Organized vehicle inventory to optimize space and accessibility.
- Conducted thorough inspections of vehicles for quality assurance.
- Trained new staff on operational procedures and safety protocols.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Supported overall cleanliness of facility through light custodial duties including trash removal, sweeping walkways, or cleaning windows when necessary.
Warehouse Package Handler
Fed Ex Ground
11.2019 - 06.2020
- Operated and maintained package sorting equipment to ensure efficient workflow.
- Loaded and unloaded freight following safety protocols to minimize damage and maintain productivity.
- Collaborated with team members to optimize package handling processes, enhancing overall efficiency.
- Used hand-held scanners and physical logs to accurately track item movements.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Maintained clean, orderly work environment free of hazards.
- Drove forklifts, pallet jacks and other equipment to move materials.
Service Porter
Passport Toyota
09.2016 - 08.2017
- Operated various automotive equipment, including lifts and vacuums, adhering to safety protocols consistently.
- Collaborated with team members to manage vehicle inventory, improving turnaround time for customer requests.
- Maintained cleanliness and organization of dealership premises, ensuring welcoming environment for customers.
- Implemented improved storage solutions for vehicle accessories, optimizing available space within the dealership.
- Trained new porters on operational procedures and safety guidelines, fostering a knowledgeable support team.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
Food Team Leader
TACO BELL
12.2014 - 10.2016
- Trained team members, boosting service efficiency and enhancing customer satisfaction.
- Implemented training programs, resulting in improved team performance and morale.
- Developed collaborative training sessions, fostering a supportive work environment.
- Analyzed team progress, identifying areas for improvement and achieving measurable results.
- Maintained a clean and sanitary work environment, following all food safety regulations and guidelines
- Assisted in inventory management by monitoring stock levels, rotating perishable items, and notifying supervisor of any shortages or expired products.
- Provided excellent customer service by addressing customer inquiries, concerns, and special requests regarding food allergies or dietary restrictions.
- Trained new team members on operational procedures, fostering a collaborative environment that enhanced team efficiency and morale.
Shuttle Van Driver
Community Crisis Services
12.2015 - 06.2016
- Maintained comprehensive knowledge of local routes to optimize travel efficiency.
- Conducted regular vehicle inspections to ensure operational safety and compliance.
- Resolved customer inquiries related to deliveries, fostering positive relationships through effective communication.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Assistant Service Manager
Pohanka Hyundai & Volkswagen
08.2015 - 02.2016
- Supervised daily operations of service department, ensuring high-quality customer service and satisfaction.
- Led team meetings to communicate objectives, discuss challenges, and foster a collaborative environment.
- Managed customer interactions, resolving issues effectively to enhance client loyalty and retention.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
Cashier
Taco Bell
08.2012 - 12.2014
- Processed customer transactions efficiently, ensuring accurate cash handling and change management.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain cleanliness and organization of the dining and service areas.
- Monitored inventory levels, notifying management of low stock items for timely replenishment.
- Managed high-volume rush periods by prioritizing tasks and maintaining composure under pressure.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
General Studies -
Prince George's Community College
Largo, MD02.2014
High School Diploma -
Dr. Henry A Wise Jr High School
Upper Marlboro, MD05.2013
Skills
- Expertise in client relations
- Effective organizational skills
- Detail-oriented data management
- Client relationship management
- Efficient appointment management
- Experienced with Microsoft Office tools
- Organizational time strategies
- Proficient in managing multiple tasks
- Network issue resolution
- Wireless network management
- System diagnostics expertise
Languages
English
Full Professional
Timeline
Automotive Service Writer
Annapolis Subaru
08.2025 - 10.2025
Customer Service Representative
Ourisman Hyundai Of Bowie
06.2025 - 08.2025
Service Advisor
DARCARS Kia Temple Hills
02.2025 - 06.2025
Service Advisor
Ourisman Chevrolet Of Bowie
10.2024 - 02.2025
BMW Client Advisor
Bmw Of Alexandria
08.2020 - 11.2021
Lot Attendant
Mercedes-benz Of Annapolis
05.2020 - 08.2020
Warehouse Package Handler
Fed Ex Ground
11.2019 - 06.2020
Automotive Service Advisor
Passport Toyota
08.2019 - 10.2024
Service Porter
Passport Toyota
09.2016 - 08.2017
Shuttle Van Driver
Community Crisis Services
12.2015 - 06.2016
Assistant Service Manager
Pohanka Hyundai & Volkswagen
08.2015 - 02.2016
Food Team Leader
TACO BELL
12.2014 - 10.2016
Cashier
Taco Bell
08.2012 - 12.2014
General Studies -
Prince George's Community College
High School Diploma -
Dr. Henry A Wise Jr High School
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