Rashawn Miller
Augusta,GA
Summary
Alert stocker with background maintaining correct quantity of product on shelves. Helpful when assisting with receiving shipments, scanning products and adding price labels. Reliable worker with experience answering customer questions and clearing boxes or packages after restocking. Personable and dedicated Customer Service Representative with extensive experience in customer support industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Landscaping Crew Leader
Wilson Sprinkling Service(family Business)
03.2012 - Current
- Deployed sprinkler systems to provide grass, flowers and other landscaping adequate water to grow
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health
- Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention
Customer Service Representative
Teleperformance
03.2019 - 05.2023
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls
- Delivered service and support to each customer, paving way for future business opportunities
- Documented conversations with customers to track requests, problems and solutions
- Answered 50+ inbound calls per day and directed to designated individuals or departments
- Escalated customer concerns, store issues and inventory requirements to supervisors
Overnight Stocker/Self Checkout Host
Walmart
04.2021 - 05.2022
- Removed product from boxes and placed on shelves according to merchandising guidelines
- Reset merchandise throughout assigned section to give shelves and racks professional appeal
- Checked shelves in grocery department to ascertain which merchandise required replenishment
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized
- Removed outdated and overripe items from stock to eliminate health risks
- Secured products when transporting to different areas of store to prevent merchandise damage
- Assessed floor displays to determine which merchandise required restocking
- Assisted customers based on currently available product, promotional and policy information
- Gathered assigned merchandise and transported to store floor locations using hand trucks
- Picked up all boxes and related trash from sales floor
- Notified any other representative immediately of any spills, enabling quick clean-up and remediation
Education
High School Diploma -
Glenn Hills High School
Glenn Hills Drive Augusta, Georgia 05.2013
Skills
- Work site cleaning and organization
- Maintaining equipment
- Landscape maintenance
- PPE use
- Weeding and edging
- Sprinkler system maintenance
- Product restocks
- Receiving procedures
- Unloading merchandise
- Lifting heavy equipment
- Inventory restocking
- Multitasking
- Leadership
- Company standards
- Safety
- Credit card payment processing
- High-energy attitude
- Clerical support
- Microsoft Office expertise
- Customer relations
- Customer service expertise
- Shipping and receiving understanding
- Inbound and outbound calling
- OSHA certified
Certification
OSHA
Fortlift
Timeline
Overnight Stocker/Self Checkout Host
Walmart
04.2021 - 05.2022
Customer Service Representative
Teleperformance
03.2019 - 05.2023
Landscaping Crew Leader
Wilson Sprinkling Service(family Business)
03.2012 - Current
High School Diploma -
Glenn Hills High School
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