Rashay Thomas
Houston
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Previous work has resulted in improved client relationships, increased revenue, and successful conflict resolution.
Overview
5
5
years of professional experience
Work History
Chapman and Kirby
01.2025 - Current
- Work with POS system managing orders and payments.
- Attend to customers needs with high quality professionalism, exceptional feedback, and sales achievements.
- Organized, adaptable, and able to work effectively in a team environment.
Member Service Representative
Dentaquest
Houston
11.2022 - 01.2025
- Assist dentaquest insured members with details of their dental plans, claims, prior authorizations, and online tech support while providing exceptional customer service.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Surpassed sales goals through implementation of successful marketing strategies.
Technical support call center Representative
Aceable/AARP/IDS
Houston
01.2020 - 08.2022
- Assisted customers purchase online courses and provide technical support.
- I would work mostly with AARP members who were elderly, guiding on how to maneuver the website while providing amazing customer services.
Education
High school Diploma -
Stafford High School
01-2018
Texas Southern University -
Texas Southern University
Champions School of Real Estate certification -
Champions School of Real Estate
Skills
- Fast learner
- Customer service
- Able to deliver exceptional customer service
- Punctual
- Team player
- Great under pressure
- Excellent interpersonal communication skills
- Excellent written and oral communication skills
- Great eye for detail
- Flexible
- Attentive
- Virtual collaboration
- Work Planning and Prioritization
Timeline
Chapman and Kirby
01.2025 - Current
Member Service Representative
Dentaquest
11.2022 - 01.2025
Technical support call center Representative
Aceable/AARP/IDS
01.2020 - 08.2022
High school Diploma -
Stafford High School
Texas Southern University -
Texas Southern University
Champions School of Real Estate certification -
Champions School of Real Estate