Rashed Badawi
Troy,USA
Summary
Professional with extensive experience in student support at Walsh College, specializing in Salesforce CRM and customer service. Expertise in Windows security and Active Directory management, with a strong background in troubleshooting and technical support. Proven ability to enhance student engagement through effective communication and outreach initiatives, resulting in improved customer satisfaction. Demonstrated success in streamlining processes to increase operational efficiency and resolve queries effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Student Support Representative - Enrollment Services
Walsh College
Troy, USA
06.2023 - 06.2025
- Provided phone-based support for student account access and system issues; escalated advanced problems to IT
- Maintained and updated student records using Salesforce CRM for enrollment coordination
- Rebuilt and prepared Arduino kits for student labs in IT and hardware-based cybersecurity courses
- Assisted in mass communication through emails and outreach campaigns to current and incoming students
- Gained daily experience with Microsoft Outlook, Excel, and structured administrative workflow systems
Automotive Technician
Serra Chevrolet
Michigan, USA
05.2022 - 02.2023
- Executed routine maintenance services including oil changes, brake inspections, and tire rotations.
- Utilized diagnostic tools to identify mechanical and electrical faults in vehicles.
- Replaced components such as batteries, alternators, and suspension parts as necessary.
- Conducted road tests and inspections to verify safety and performance standards after repairs.
Education
Bachelor of Science - Information Technology - Focus: Cybersecurity
Walsh College
Troy, MI06.2025
Associate of Applied Science - Automotive Technology
Community College of Baltimore County (CCBC)
Maryland12.2021
Skills
- Windows security and Active Directory management
- Group policy administration
- TCP/IP networking
- DNS and DHCP configuration
- VPN and firewall management
- Endpoint security solutions
- Patch management strategies
- Kali Linux and Wireshark expertise
- Metasploit for penetration testing
- Splunk log analysis
- Vulnerability scanning techniques
- MFA implementation
- Windows Server administration
- Microsoft Office proficiency
- Outlook email management
- Salesforce CRM utilization
- Basic troubleshooting skills
- Bash and PowerShell scripting
- Raspberry Pi projects
- Arduino programming
- Virtual machine management
- Customer service
Certification
- CompTia (Security)- Work-in progress
- CCNA - Work-in progress
Projects
- CAN Bus Intrusion Detection System – Developed and tested an IDS for automotive networks using Raspberry Pi, PiCAN, and Arduino to detect and log malicious CAN messages. Implemented OBD-II data parsing (VIN, RPM, fault codes) and performed security testing with fabricated CAN frames.
- Real-Life IT Support Environment Simulation – Configured a virtualized enterprise network with one Active Directory domain, three linked devices, and two network printers to replicate real IT help desk operations for troubleshooting, user management, and printer administration practice.
- Python Development Projects – Created multiple Python applications, including cryptography tools (encryption/decryption), database management systems, and small-scale games for applied programming practice.
References
References available upon request.
Timeline
Student Support Representative - Enrollment Services
Walsh College
06.2023 - 06.2025
Automotive Technician
Serra Chevrolet
05.2022 - 02.2023
Bachelor of Science - Information Technology - Focus: Cybersecurity
Walsh College
Associate of Applied Science - Automotive Technology
Community College of Baltimore County (CCBC)
Similar Profiles
Joey SkuttJoey Skutt
Applications Manager at Walsh CollegeApplications Manager at Walsh College
KRISTINA E. ORR, MFAKRISTINA E. ORR, MFA
Training Specialist at Walsh College (Townsend Search Group)Training Specialist at Walsh College (Townsend Search Group)
Thomas HendricksThomas Hendricks
Academic Dean of Business and Information Technology at Oakland Community CollegeAcademic Dean of Business and Information Technology at Oakland Community College
Stacy JesseStacy Jesse
Insurance Manager at RB LUMBER COMPANY LLCInsurance Manager at RB LUMBER COMPANY LLC
Frank CagleFrank Cagle
Assistant Principal at Stanly County SchoolsAssistant Principal at Stanly County Schools