Rafiq Bailey
Washington,DC
Summary
Dynamic professional with experience at WMATA as a Bus Operator, skilled in crisis management and route planning. Proven ability to enhance customer satisfaction and ensure DOT compliance. Adept at building relationships and fostering teamwork, contributing to a positive work environment and improved service standards.
Overview
10
10
years of professional experience
Work History
Bus Operator
WMATA
Washington Dc, DC
11.2024 - Current
- Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
- Monitored traffic conditions along assigned routes and adjusted speed accordingly.
- Documented incidents occurring during shifts including but not limited to accidents, delays, passenger complaints.
- Adhered to set schedules while operating buses safely along assigned routes.
- Reported delays or accidents.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
Behavior Technician
AttainABA
Washington, District of Columbia
04.2018 - 10.2024
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Developed individualized treatment plans for each client that included goals and objectives.
- Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.
- Facilitated social interactions between peers by providing verbal prompts or physical guidance when necessary.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Documented patients' activities and behaviors into EHR system for recordkeeping.
- Assisted with building life and social skills useful for everyday activities and interactions.
Supervisor
FedEx
Beltsville, MD
11.2015 - 03.2018
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Trained new employees on company policies and procedures.
- Directed and supervised team of 15 employees in daily operations.
- Created new strategies for improving customer service standards within the organization.
- Developed strategies to improve team performance and productivity.
- Implemented quality control measures, significantly reducing error rates.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Education
Associate of Arts - Business Management
University of The District of Columbia
Washington, DC05-2011
High School Diploma -
Eastern High School
Washington, DC06.2008
Skills
- Social skill development
- Report writing
- Crisis management
- Effective communication
- Airbrake and passenger endorsement
- Data collection
- DOT compliance
- Transportation planning
- Route optimization
- Relationship building
Volunteer Work
- Bread For the City (April 2020-June 2021) Helping all residents have access to the basic material resources they need for survival and growth, and the prosperity of their social, emotional, and spiritual lives.
- Food and Friends (Jan 2021-Nov 2021) providing meals, groceries, and counseling to people living with life-challenging illnesses.
Timeline
Bus Operator
WMATA
11.2024 - Current
Behavior Technician
AttainABA
04.2018 - 10.2024
Supervisor
FedEx
11.2015 - 03.2018
High School Diploma -
Eastern High School
Associate of Arts - Business Management
University of The District of Columbia
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