Dynamic and highly motivated professional with extensive experience in customer service and team management at Broderick Grill. Proven track record in enhancing customer satisfaction through effective problem-solving and advanced communication skills. Adept at mentoring staff and implementing efficient processes, ensuring a safe and welcoming environment for all clients.
Hi, I’m
Rashed Underwood
Lapeer,MICHIGAN
Summary
Overview
12
years of professional experience
1
Certification
Work History
Self Employed Web
Barber
09.2016 - Current
Job overview
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Styled hair according to customer preferences.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Consistently received positive performance reviews from guests.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consulted with clients to assess personal style preferences and unique needs.
- Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
- Mentored junior barbers by sharing expertise on cutting techniques and best practices for maintaining a professional image within the salon environment.
- Expanded clientele reach by offering unique services such as beard trims, hot towel shaves, and facial grooming treatments.
- Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.
- Stayed up-to-date with current trends in men''s grooming by participating in industry events, conferences, and training sessions.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Managed business customer service, responding to requests and concerns promptly.
- Resolved guest complaints about service or style.
- Distributed business cards outside of salon to generate new business.
- Implemented an efficient appointment booking system to streamline scheduling processes and enhance overall client experience.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Supported overall business growth by actively participating in promotional events like community fairs or charity fundraisers that showcased the salon''s offerings.
Broderick Grill
Service Manager
02.2015 - 09.2016
Job overview
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
- Implemented customer feedback system to gather insights and identify areas for service improvement.
- Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
- Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Brio Tuscan Grill
Bartender
05.2013 - 02.2015
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Jackson CollegeJackson, MI
Associate Of Business Administration from Business
12.2024
University Overview
Jackson CollegeJackson, MI
Associate Of Arts
05.2023
University Overview
Jackson CollegeJackson, MI
Associate Of General Studies
05.2023
University Overview
Skills
- Quick learner
- Team collaboration
- Customer safety
- Verbal communication strength
- Advanced communication skills
- Highly motivated self-starter
- Cleaning and sanitation
- Strong leader
- Business management
- Appointment scheduling
- Opening and closing procedures
- Accurate money handling
- Sanitation practices
- Product knowledge
- Mentoring and training
- Client needs assessment
- Multitasking Abilities
- Time management
- Customer service
- Interpersonal communication
- Problem-solving skills
- Attention to detail
- Active listening
- Professional ethics
Certification
Management Certification
Timeline
Barber
Self Employed Web
09.2016 - Current
Service Manager
Broderick Grill
02.2015 - 09.2016
Bartender
Brio Tuscan Grill
05.2013 - 02.2015
Jackson College
Associate Of Business Administration from Business
Jackson College
Associate Of Arts
Jackson College
Associate Of General Studies