Rasheda Barnes
Baltimore,MD
Summary
Highly accomplished senior management professional with extensive experience in leadership, training, and business management. Exceptional learning strategist and dynamic coach with advanced presentation, team building, and customer service skills. Organizational architect with a proven track record of designing and implementing training programs that enhance employee engagement and performance.
Overview
25
25
years of professional experience
Work History
Director of Learning and Development
Kelly Worldwide Agency
12.2021 - Current
- Define, implement, and revise operational policies and guidelines
- Work collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
- Spearhead the development and delivery of online and instructor led training programs to enhance employee knowledge, engagement, satisfaction, and performance
- Develop data, analytics, and metrics in Power BI to track operational progress
- Launched innovative programs to increase employee loyalty and reduce turnover
- Monitor employee production and client satisfaction for all accounts
- Work with department heads to develop financial plans and ensure company wide compliance
- Collaborate with sales and marketing departments to support client acquisition
Regional Manager
Essilor/Luxottica Retail
01.2014 - 11.2021
- Responsible for overseeing 36 retail store locations resulting in $50 Million in annual revenue within the states of Pennsylvania and Delaware
- Lead and mentored a team of 12 Multi Unit Managers
- Monitor and analyze business trends within region; develop and implement strategic plans to maximize sales and exceed goals
- Transformed unprofitable region into top performing region in North America highly recognized for consistently exceeding sales target year over year
- Achieved 8% + year-over-year profit increases and created business case for market expansion generating 4.6 Million in annual revenue
- Secured additional 5% in incremental business per quarter by cultivating and maintaining company partnerships and industry relationships
- Received 2 Prestigious awards 'Regional Manager of the Year' ' Best Labor Management'
- Selected to oversee cross functional committee for succession planning and talent calibration for team leaders
Zone Lead Regional Trainer
Essilor/Luxottica Retail
01.2013 - 01.2014
- Selected by Luxottica Board of Directors to lead opening and oversee first Global Flagship Center located and generating 24M in annual sales setting company record for highest revenue in 12 month period
- Provided leadership and direction for a team of 12 Sales Directors and over 100 Sales Professionals
- Designed and developed application of inventory and management system supporting sales which later became adapted as a company wide process
Flagship Regional Trainer
Essilor/Luxottica Retail
01.2012 - 01.2013
- Provided leadership and direction to a Regional Trainer team of 15 residing in the Northeastern market
- Partnered with Flagship Directors throughout the country to coordinate all onboarding, strategic sales plans, employee growth plans, leadership, and product knowledge training
- Worked cross-functionally with the Training Department and international partners to develop and deliver training and product support programs to meet new product launch strategies
District Training Manager
Romano's Macaroni Grill
01.2004 - 01.2009
- Improved efficiency sequence of service order expediting, and table turn times in all dining locations within district to achieve 23% gain in daily covers
- Reduced food cost 8% after identifying and eliminating inventory issues and and restructuring storage and waste systems
- Established and facilitated district training programs boosting guest satisfaction from 89% to 97% and increasing revenue in all restaurants
- Collaborated with General Managers to complete restaurant audits and develop business strategy, training and development plans
- Turned around unprofitable catering business
- Developed new marketing plan and facilitated training workshops streamlining lunch and dinner options
Communications Instructor
University of North Carolina at Chapel Hill
09.1999 - 04.2006
- Applied progressive teaching principals to a class of 26 students improving regional program test scores by 18% after first 4 month session
- Implemented interesting and interactive learning mediums to increase student understanding of course materials
- Performed student background reviews to develop tailored lessons based on student needs
- Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents, and faculty
- Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability
District Training Manager
Jones Apparel Group
01.2000 - 01.2004
- Lead and mentored team of 15 Sales Leaders and Professionals in 2M store location recognized for consistently exceeding sales targets and customer service evaluations
- Achieved top standing in sales and customer conversion achieving designation as District Training Manager onboarding and developing all management team members within district
- Provided continuous education and coaching to all levels of staff in effective selling, inventory control, merchandising techniques, product knowledge, recruiting and hiring, and customer service
- Selected as Store Manager of the Year for the Southeast market
- Partnered with other area retail businesses to enhance marketing opportunities to increase revenue growth and grow clientele
Education
NC Real Estate Certificate -
Coldwell Banker Real Estate School
Raleigh, NC01.2008
BA - English
North Carolina Central University
Durham, NC01.1998
Skills
- Business Analytics
- Acquisitions
- Revenue & Profit Growth
- Team Building Leadership & Mentoring
- Performance Management
- Business Development
- Sales Strategy & Management
- Strategic Planning
- P&L Management
- Change Leadership
- Project Management
- Inventory & Cost Control
- Client and Vendor Relationships
- Operational Management
- Strategic Planning and Execution
Timeline
Director of Learning and Development
Kelly Worldwide Agency
12.2021 - Current
Regional Manager
Essilor/Luxottica Retail
01.2014 - 11.2021
Zone Lead Regional Trainer
Essilor/Luxottica Retail
01.2013 - 01.2014
Flagship Regional Trainer
Essilor/Luxottica Retail
01.2012 - 01.2013
District Training Manager
Romano's Macaroni Grill
01.2004 - 01.2009
District Training Manager
Jones Apparel Group
01.2000 - 01.2004
Communications Instructor
University of North Carolina at Chapel Hill
09.1999 - 04.2006
BA - English
North Carolina Central University
NC Real Estate Certificate -
Coldwell Banker Real Estate School
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