Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

RASHEDA CAMPBELL

Washington,DC

Summary

Experienced Client Services Account Manager with over five years of proven success in research project management, client relationship cultivation, and administrative leadership. Skilled in managing invoicing processes to ensure operational efficiency and client satisfaction. Strong customer service orientation and effective communication skills facilitate seamless collaboration between clients and internal departments. Background in Program and Grant Management allows for precise project navigation and organizational growth. Proficient in cultivating key client relationships across diverse industries, with expertise in client services, account management, relationship-building, and communication.

Overview

17
17
years of professional experience

Work History

Manager, Client Services Account

American Society Of Hematology
09.2021 - Current
  • Oversee 56+ accounts to ensure site engagement, providing comprehensive support, managing contractual agreements, and implementing strategic account management initiatives. Address client concerns proactively while nurturing positive relationships to elevate service delivery standards and facilitate business development for ASH Research Network.
  • Drive account management for ASH RC Research Network and Data Hub participants, resulting in 20% increase in active engagement. Successfully verify eligibility criteria, negotiate contracts, and furnish enrollment materials, contributing to significant improvement in participant enrollment rates and secured contracts.
  • Showcase proficiency in clinical research operations, resulting in 100% compliance rate with IRB processes and regulatory requirements.
  • Facilitate stakeholder collaboration and streamline communication by serving as staff liaison, coordinating with committee chairs to develop agendas, compile meeting materials, and document minutes. Additionally, collaborate closely with ASH RC colleagues to ensure timely status updates, enabling accurate tracking of program performance metrics and informed decision-making.
  • Effectively leverage Salesforce and other CRM tools to meticulously document interactions and ensure prompt follow-up on incoming queries, resulting in improved response times and enhanced customer satisfaction.

Program Manager

Henry M. Jackson Foundation
04.2017 - 09.2021

Guided the planning, execution, and evaluation of diverse projects, ensuring alignment with organizational objectives and meeting stakeholder expectations. Supervised multidisciplinary teams, managed budgets, and facilitated communication to achieve successful project outcomes.

  • Managed financial award management processes as authorized resource for Research Investigators, serving as primary point of contact between investigators and awarding agencies.
  • Reviewed budget proposals for completeness, accuracy, and compliance with regulations, ensuring 100% compliance rate with laws such as Uniformed Guidance and Federal Acquisition Regulation (FAR).
  • Led requisition process for grant projects, including approval of purchase orders, credits, and cancellations, resulting in 20% reduction in processing time.
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Championed best practices in project management, fostering a culture of continuous improvement.

Proposal Specialist

Henry M. Jackson Foundation
07.2015 - 04.2017
  • Coordinated all aspects of proposal submissions, ensuring accuracy, compliance, and timeliness with sponsor specifications. Strategically led preparation impactful research proposals and managing proposal review process to facilitate award-winning grant submissions.
  • · Regularly updated and managed customer and proposal database, ensuring corporate partners had access to accurate and compatible information at all times.
  • · Executed special assignments as directed by management, while organizing, arranging, and filing completed proposals.
  • · Orchestrated scheduling and delegation of pending proposals to suitable team members.

Substitute Teacher, K-12

District Of Columbia Public Schools, DCPS
12.2014 - 07.2015
  • Proven success teaching core subjects (Math, History, Science and English) and oversaw normal classroom rhythms and activities by following procedures to achieve lesson goals.
  • Governed curriculum and lesson plans assigned by regular teachers.

Systems Integrator

Northrop Grumman
08.2007 - 12.2014
  • Collaborated with team members, management, and technical staff in an INFOSEC engineering and operations environment to define and implement engineering solutions, resulting in attainment of group, organization, and mission objectives.
  • · Implemented simplification and metrics reviews to streamline operations and optimize efficiency.

Education

Bachelor of Science - International Business Administration

Strayer University
Washington, DC

Skills

  • CRM Systems: Experience working with Customer Relationship Management (CRM) systems like Salesforce manage client accounts, track interactions, and identify business development opportunities
  • Financial Management: Skilled in financial management tools or software for budget tracking, expense management, and invoicing, ensuring financial objectives
  • Communication Platforms: Proficient in using communication and collaboration platforms such as Microsoft Teams, Slack, or Zoom for coordinating with internal teams, clients, and vendors
  • Contract Management Systems: Experience working with contract management systems such as DocuSign for managing client contracts, tracking contract status, and ensuring compliance with contract terms and conditions

Affiliations

  • Member of National Contract Management Association (NCMA)

Timeline

Manager, Client Services Account

American Society Of Hematology
09.2021 - Current

Program Manager

Henry M. Jackson Foundation
04.2017 - 09.2021

Proposal Specialist

Henry M. Jackson Foundation
07.2015 - 04.2017

Substitute Teacher, K-12

District Of Columbia Public Schools, DCPS
12.2014 - 07.2015

Systems Integrator

Northrop Grumman
08.2007 - 12.2014

Bachelor of Science - International Business Administration

Strayer University
RASHEDA CAMPBELL