Rasheda Hamilton
Wendell,NC
Summary
Highly skilled candidate experienced in information organization and data entry. Self-directed and organized professional with proven track record for managing information with extreme care. Committed to maintaining high standards for confidentiality, productivity and accuracy.
Overview
16
16
years of professional experience
Work History
Preventive Maintenance Coordinator
WSP Environmental Services
06.2022 - 07.2024
- Generate over 800 project maintenance invoices each month for field engineers.
- Managed maintenance team requests of 50+ employees and coordinated repair schedule according to priority level.
- Scan, copy and upload digital images when needed.
- Conserve field service reports of all completed tasks.
- Prompt submission of daily maintenance requests as received.
- Efficiently organized and maintained a comprehensive filing system, ensuring quick and accurate retrieval of documents.
- Strict adherence to monthly audit deadlines.
- Effectively communicate all necessary information to keep management abreast.
- Eliminating errors and organizing information to optimize swift and accurate capturing.
- Demonstrating a positive attitude, efficiency and accuracy.
- Producing a high-level of work initiative and autonomy to accomplish tasks with little to no supervision.
Administrative Assistant
Smith Debnam Law
04.2012 - 06.2022
- Review for accuracy and distribute legal documents drafted by Recovery Agents.
- Assess and code files to be sent to clerk and sheriff for exemptions to be designated.
- Assist with processing execution paperwork as needed.
- Conduct monthly audits of calls and logs for compliance purposes.
- Review attorney letters as needed.
- Audit files for appropriate call and letter codes to assist with inventory management.
- Collect and compile data to develop inventory and collector reports for Management weekly.
- Works as liaison for clerk of courts and firm.
- Additional projects as needed for functionality of Collections Department.
- Coached new employees on administrative procedures, company policies and performance standards.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
Recovery Agent
Key Bank
05.2008 - 08.2011
- Experienced customer service representative adapt to operating in fast paced environment.
- Excellent interpersonal skills, solving financial situations.
- Proven ability to work with minimal supervision while adhering to compliance mandates of Risk Operations.
- Negotiated and established repayment plans, forbearance eligibility and deferment options as needed.
- Used conflict resolution techniques to deepen customer relationships and foster open communication.
- Reviewed 80+ accounts per day that were behind on payment to decide appropriate action.
Education
Some College (No Degree) - Medical Billing And Coding
Sanford Brown College
Middleburg HeightsSkills
- Microsoft Office- Excel
- Power Point and Word
- Dialing Systems, Call Monitoring and Auditing
- Document Scanning
- Team Coordination
- File and Records Monitoring
- Organizational Skills
- Time Management
- Collaborative Team Player
- Project Deadlines
Timeline
Preventive Maintenance Coordinator
WSP Environmental Services
06.2022 - 07.2024
Administrative Assistant
Smith Debnam Law
04.2012 - 06.2022
Recovery Agent
Key Bank
05.2008 - 08.2011
Some College (No Degree) - Medical Billing And Coding
Sanford Brown College
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