Rasheda Hancle
South Richmond Hill,NY
Summary
Highly successful administrator with a talent for motivating teams and streamlining operations. Known for high efficiency and accuracy, possesses strong planning, problem-solving, and communication skills. Analytical problem solver and persuasive communicator who excels at thinking outside the box to provide creative solutions.
Overview
7
7
years of professional experience
Work History
Administrator/Project Manager
P.H. Works Inc.
08.2022 - Current
- Developed and prepared proposals for permitted projects.
- Ensured proposals met all regulatory and company standards before submission to clients.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Collected, validated and distributed information to employees.
- Aided colleagues, managers and customers through regular communication and assistance.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Reduced record keeping errors by precisely handling financial transactions, accounts payable and receivable activities.
- Managed the collections account for previous jobs that went unpaid.
- Monitored project performance to identify areas of improvement and make adjustments.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Office Assistant
KM Associates of NY
03.2022 - 08.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Liaised with vendors for office needs on a regular basis.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Transcribed phone messages and relayed to appropriate personnel.
- Monitored office supplies by checking inventory and placing orders.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Coordinated hiring interviews.
- Coordinated issuance of project insurance certificates between carriers and clients.
Data Entry/Data Auditor
Randstad USA for Broadridge Financial Solutions
03.2021 - 01.2022
- Enter and analyze various data elements to ensure appropriate and accurate documentation will meet all requirements.
- Review documents and edit/correct any errors.
- Process information with a high degree of accuracy.
- Focus on consistently meeting productivity and quality goals.
Legal Senior Receptionist
Ricoh Americas Corporation for Wiggin and Dana LLP
07.2019 - 11.2021
- Interacts with and provides professional level support to executive level end users at various levels, including: legal assistants, firm administration, project managers, paralegals, associates, and partners.
- Charge back to firm and/or clients for work, supplies, hours, etc.
- Performs duties of scanning, file conversion, file naming, and encryption.
- Answers all incoming telephone calls made to the firm, by following firm.
- Performs a broad range of clerical duties that require knowledge of legal procedures and terminology as required.
- Prepares legal documents and correspondence from draft or dictated text as required.
Office Services Floater
Williams Lea Tag
08.2018 - 07.2019
- Skilled at document processing and data entry.
- Required to travel to different sites where coverage is needed; services include hospitality, clerical, mail room and duplicating/reprographics.
- Worked with management to provide exceptional service for clients.
Intake Operator/Workflow Coordinator
Novitex Enterprise Solutions for Goldman Sachs
09.2017 - 06.2018
- Communicated with clients to better assess production requests; as well as negotiated production deadlines.
- Operated high volume printers, finishing and bindery machines.
- Worked with production operators to ensure all deadlines will be met.
Education
Bachelor of Psychology -
Long Island University
Brooklyn, NY05.2017
Skills
- Visitor and Customer Relations
- Attention to Detail
- Microsoft Office Suite
- Verbal and Written Communication
- Data Entry and Database Software
- Administrative Support
- Billing and Invoicing
- G Suite
Timeline
Administrator/Project Manager
P.H. Works Inc.
08.2022 - Current
Office Assistant
KM Associates of NY
03.2022 - 08.2022
Data Entry/Data Auditor
Randstad USA for Broadridge Financial Solutions
03.2021 - 01.2022
Legal Senior Receptionist
Ricoh Americas Corporation for Wiggin and Dana LLP
07.2019 - 11.2021
Office Services Floater
Williams Lea Tag
08.2018 - 07.2019
Intake Operator/Workflow Coordinator
Novitex Enterprise Solutions for Goldman Sachs
09.2017 - 06.2018
Bachelor of Psychology -
Long Island University
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