Rasheda Knapp
Spartanburg
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Operations Housekeeper Aide
Kohl's
06.2025 - 07.2025
- Maintained cleanliness and organization in assigned areas to promote a welcoming shopping environment.
- Assisted in sanitizing surfaces and restocking supplies to ensure operational efficiency.
- Operated cleaning equipment, including vacuums and floor scrubbers, to uphold safety standards.
- Collaborated with team members to execute daily cleaning schedules effectively and promptly.
Customer Service Representative(Remote)
Globe Life And Accident Insurance Company
09.2022 - 04.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with policy information, claims processing, and payment inquiries.
- Managed high-volume call traffic while maintaining service quality and efficiency standards.
- Provided feedback to improve customer service processes and enhance overall satisfaction.
Merchandise Associate
Lowes Home Improvement
06.2022 - 07.2022
- Assisted in merchandising displays to enhance product visibility and customer engagement.
- Collaborated with team members to maintain inventory accuracy through regular stock checks.
- Operated point-of-sale systems efficiently, ensuring smooth transactions and customer satisfaction.
- Trained new associates on store policies, procedures, and best practices for merchandise handling.
Merchandise Associate
Lowes Home Improvement
03.2022 - 06.2022
- Developed and implemented effective merchandising strategies to enhance product visibility.
- Coordinated inventory management processes, ensuring optimal stock levels and organization.
- Analyzed sales trends to identify opportunities for product placement improvements.
- Trained new team members on merchandising standards and compliance procedures.
Education
Bachelor - Cyber Security
DeVry University
Illinois City, IL01-2027
High School Diploma -
Dorman High School
Roebuck, SC05-2014
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Friendly, positive attitude
- Time management
- Attention to detail
- Multitasking
Timeline
Operations Housekeeper Aide
Kohl's
06.2025 - 07.2025
Customer Service Representative(Remote)
Globe Life And Accident Insurance Company
09.2022 - 04.2025
Merchandise Associate
Lowes Home Improvement
06.2022 - 07.2022
Merchandise Associate
Lowes Home Improvement
03.2022 - 06.2022
Bachelor - Cyber Security
DeVry University
High School Diploma -
Dorman High School