Rasheda Walls
Virginia Beach,VA
Summary
To obtain a Legal Clerk or Administrative position in a fast-growing company.
Overview
18
18
years of professional experience
Work History
Cosmetologist
SlayedbySheda
01.2018 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Answered phone calls and emails to schedule client appointments.
Front Desk Receptionist
The Up Center
02.2024 - 02.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Greeted visitors warmly, creating positive first impression of organization.
Office Manager
CMS Transportation
01.2018 - 01.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Established team priorities, maintained schedules and monitored performance.
Legal Clerk II
Portfolio Recovery Associates, LLC
05.2015 - 01.2017
- Calling court to verify court’s fee and confirming filed document from CA and GA states.
- Sending letter requesting a Copy of Judgments, Satisfaction of Judgment and Lien information.
- Reviewing and Entering Judgment information in CLS program and notate the account, Data Entry.
- Processing incoming and outgoing mail.
- File all completed Judgments.
Legal Clerk II
Randstad Temp/Portfolio Recovery Associates, LLC
06.2014 - 05.2015
- Calling court to verify court’s fee and confirming filed document from all states.
- Sending letter requesting a Copy of Judgments, Satisfaction of Judgment and Lien information.
- Reviewing and Entering Judgment information in CLS program and notate the account, Data Entry.
- Processing incoming and outgoing mail.
- File all completed Judgments
Office Assistant II
Smith’s Trucking
03.2012 - 11.2013
- Answering telephone calls, 5-12 phone lines, operating the public address system, screening and directing all visitors as well as relaying message.
- Maintaining busy professional calendar, composing, proofreading and editing various documents, spreadsheets and presentations.
- Maintain area clean and organize
- Performs routine office tasks such as typing correspondence, data entry, processing mail, filing, faxing, telephoning and photocopying.
Customer Service Representative
Randstad Temp/ American Funds
10.2012 - 01.2013
- Receiving inbound calls from shareholder and financial advisors across the country
- Helping callers manage their mutual fund accounts by completing on-line account transaction, such as investments, redemptions, exchanges and account maintenance.
- Educating callers and American Funds’ services and broader industry policies
- Researching and resolving customer inquiries in a timely manner
- Providing telephone support to website users
Accounts Payable Clerk
Designer Walls Painting Inc.
12.2008 - 09.2012
- Ensure that municipal finances are maintained in an effective, up to date and accurate manner
- Complete payroll functions in order to ensure staff are paid in an accurate and timely manner.
- Sorts and reviews invoices and check requests for proper account codes, object codes, discounts, payment terms and employment status.
- Sets up and maintain a complex record and filing system of accounts payable vendor files and other financial record.
Human Service Aide (Energy Asst.): City of Chesapeake Social Service
Sunbelt Temp.
06.2007 - 10.2008
- Receptionist/Switchboard: Chesapeake Community Service Board
- Customer Service Rep.: Chesapeake Public Utilities Dept.
- Receptionist/Switchboard:
- Answering telephone calls, 5-12 phone lines, operating the public address system, screening and directing all visitors as well as relaying message.
- Maintaining busy professional calendar, composing, proofreading and editing various documents, spreadsheets and presentations.
- Maintain area clean and organize
- Performs routine office tasks such as typing correspondence, data entry, processing mail, filing, faxing, telephoning and photocopying.
- Human Service Aide:
- Answering telephone calls, 5-12 phone lines, operating the public address system, screening and directing all visitors as well as relaying message.
- Reviewing applications, entering data, preparing correspondence, and maintain all necessary records and documentation (filing and scanning). Computes accurate benefit level by transferring information from one system to another. System I have work: Spider, ADAPT 1&2, Unisys, OASIS, SDX, DMV, Vamis, cool, fuel/Crisis, Work
- Maintain area clean and organize
- Performs routine office tasks such as typing correspondence, data entry, processing mail, filing, faxing, telephoning and photocopying.
- Customer Service:
- Establish water service to new customer and disconnect service as requested.
- Turn on water for new or reinstated accounts. Turn off water for moving customers
- Assist in the investigation of excess water service charges complains.
Education
High School Diploma -
Churchland High
Portsmouth, VA06.1997
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Scheduling appointments
- Clear communication
- Professionalism and ethics
- Customer consultation
- Product knowledge
- Decision-making
- Administrative procedures
Awards
University of Phoenix: Business, Certificate of Completion for Customer Service 101, Certificate of Completion for Team Building & Effective Communication Workshop, High School:, High School Diploma, Perfect Attendance
Timeline
Front Desk Receptionist
The Up Center
02.2024 - 02.2025
Cosmetologist
SlayedbySheda
01.2018 - Current
Office Manager
CMS Transportation
01.2018 - 01.2024
Legal Clerk II
Portfolio Recovery Associates, LLC
05.2015 - 01.2017
Legal Clerk II
Randstad Temp/Portfolio Recovery Associates, LLC
06.2014 - 05.2015
Customer Service Representative
Randstad Temp/ American Funds
10.2012 - 01.2013
Office Assistant II
Smith’s Trucking
03.2012 - 11.2013
Accounts Payable Clerk
Designer Walls Painting Inc.
12.2008 - 09.2012
Human Service Aide (Energy Asst.): City of Chesapeake Social Service
Sunbelt Temp.
06.2007 - 10.2008
High School Diploma -
Churchland High
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