Summary
Overview
Work History
Education
Skills
Timeline
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Rasheed Cooper

West Jordan,UT

Summary

Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Excelled in customer service and supply chain management, significantly improving accountability and collaboration. Skilled in staff development, achieving notable increases in customer satisfaction and operational efficiency. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

21
21
years of professional experience

Work History

Operations Manager

Amazon
01.2018 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Analyzed and reported on key performance metrics to senior management.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Store Manager

DTLR
05.2011 - 06.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Footwear Department Manager

The Sports Authority
06.2006 - 05.2011
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Maintained a visually appealing store environment by executing regular floor sets and updates according to seasonal trends.
  • Addressed customer inquiries professionally, resolving issues efficiently to maintain brand reputation.
  • Established clear communication channels between management teams across the organization leading to better coordination during peak periods.
  • Increased sales through effective merchandising strategies and product knowledge training for staff members.
  • Provided expert advice on footwear selection based on individual customer needs, resulting in higher satisfaction rates.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Footwear Sales Associate

Modell's Sporting Goods
03.2003 - 06.2006
  • Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
  • Drove team revenue totals by bringing in top sales numbers.
  • Boosted customer satisfaction by providing personalized footwear recommendations based on individual needs and preferences.
  • Advertised best-selling shoe products and trendy brands.

Education

High School Diploma -

Thomas Alva Edison High School
Philadelphia
06.2006

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Strategic Planning
  • Performance Management
  • Supply Chain Management
  • Staff Development

Timeline

Operations Manager

Amazon
01.2018 - Current

Store Manager

DTLR
05.2011 - 06.2016

Footwear Department Manager

The Sports Authority
06.2006 - 05.2011

Footwear Sales Associate

Modell's Sporting Goods
03.2003 - 06.2006

High School Diploma -

Thomas Alva Edison High School

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Rasheed Cooper