Rasheed Harvey
Miami,FL
Summary
To Acquire a challenging position in an environment where I can utilize skills and education. Dedicated Beginner Executive Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager/ General Manager, Marketing
AArrow Sign Spinners
03.2016 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Managed accurate and timely processing of over 50 invoices per month
- Coordinated accounts payable functions and improved workflow for 10 staff members
Executive Personal Assistant
BlackStar Capital LLC
03.2022 - 07.2023
- Compiled all policies and procedures to develop 5 new office manuals to improve office efficiency
- Worked closely with service vendors and monitored CEO home projects to ensure timely completion
- Furthered customer relations by greeting customers, providing feedback, and answered questions in timely fashion.
- Arranged domestic and international travel plans and itineraries.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Served as point of contact between clients and managerial staff.
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Attended meetings, took notes and tracked action items.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Kept detailed track of household and maintenance inventory and schedules.
- Collaborated in cloud environments such as Trello and Google Workspace.
Audit Manager
AArrow Sign Spinners
03.2016 - 03.2021
- Account Management- Making sure client is Satisfied with employee placed at their location
- Field Operations- Ensuring Employees are Well Equipped For shifts (Food, Water, Money, Transportation, and coordination)
- Payroll
- Sales
- The Plaza Bal Harbour — Valet/Front Desk
- Participated in billing and collections operations to facilitate client payment of overdue invoices.
- Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
Public Safety Officer
Nova Southeastern University
11.2018 - 11.2019
- Patrol designated areas and provide emergency services and response to protect citizens and property from hazards such as crimes, fires, and natural disasters
- May interrogate and apprehend suspects, provide first aid, and participate in emergency drills and demonstrations.
Valet/Front Desk Receptionist
The Plaza Of Bal Harbour
11.2014 - 03.2019
- Handled Company Correspondence, Phone Calls, Emails, and Responded to residents and guests
- Assisted in receiving Shipments, and Organizing
- Responsible for Greeting and driving residents or guest's cars from the main entrance to the valet lot and parking them, and then returning them safely when they called for their vehicle to be brought up.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Help Desk Agent
Apple
11.2017 - 11.2018
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
Security Guard
Platinum Group Security
11.2015 - 11.2016
- Handled Company Correspondence, Phone Calls, Emails, and Responded to residents and guests
- Patrolled and monitored premises in company vehicles, on bicycle, and by foot
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Remaining calm, assertive, and mindful to think critically and problem solve during stressful situations
- Responded quickly to emergency situations to assess and deflect issues
- Responded quickly to incidents and assessed active situations for security concerns
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate the crisis.
Security Supervisor/Front desk
Kent Security Services
08.2014 - 10.2016
- Handled Company Correspondence, Phone Calls, Emails, and Responded to residents and guests
- Patrolled and monitored premises in company vehicles, on bicycle, and by foot
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Remaining calm, assertive, and mindful to think critically and problem solve during stressful situations
- Responded quickly to emergency situations to assess and deflect issues
- Responded quickly to incidents and assessed active situations for security concerns
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate the crisis.
CEO
Crimson Claymore
03.2022 - Current
- Developed key operational initiatives to drive and maintain substantial business growth..
- Created succession plans to provide continuity of operations during leadership transitions.
- Established foundational processes for business operations.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
Education
No Degree - Physical Therapy
Nova Southeastern University
Davie, FL12.2025
Associate Of Science - Physical Therapy (Pre-Physical Therapy)
Broward Community College
Pembroke Pines, FL12.2016
Skills
- Operating Systems
- Estate & Property Management
- Private Service
- Security
- Hospitality
- Software Proficiency
- Database Management
- Beginner Program Languages
- Verbal and Written Communication
- Customer Service
- Microsoft Excel
- Employee Scheduling
Certification
Adobe Certified Associate-Adobe Premiere
CPR and First Aid
Timeline
CEO
Crimson Claymore
03.2022 - Current
Executive Personal Assistant
BlackStar Capital LLC
03.2022 - 07.2023
Public Safety Officer
Nova Southeastern University
11.2018 - 11.2019
Help Desk Agent
Apple
11.2017 - 11.2018
Account Manager/ General Manager, Marketing
AArrow Sign Spinners
03.2016 - Current
Audit Manager
AArrow Sign Spinners
03.2016 - 03.2021
Security Guard
Platinum Group Security
11.2015 - 11.2016
Valet/Front Desk Receptionist
The Plaza Of Bal Harbour
11.2014 - 03.2019
Security Supervisor/Front desk
Kent Security Services
08.2014 - 10.2016
No Degree - Physical Therapy
Nova Southeastern University
Associate Of Science - Physical Therapy (Pre-Physical Therapy)
Broward Community College
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