RASHEED JAMAL
Clarksville,TN
Summary
AI Engineer and software developer with 10+ years of experience designing enterprise applications, automation, APIs, data workflows, and AI-assisted solutions in federal and commercial environments. Experienced in integrating AI/ML services into business workflows for intelligent classification, summarization, recommendations, anomaly detection, and decision support. Strong background in REST/SOAP APIs, JavaScript, Java, web development, cloud platforms, data transformation, security, and enterprise system modernization. Skilled at translating complex business requirements into scalable technical solutions and collaborating with stakeholders in Agile environments.
Overview
1
1
Certification
13
13
years of professional experience
Work History
AI ENGINEER
Department of Veterans Affairs
Washington, DC
10.2025 - Current
- Designed and implemented AI-assisted case management capabilities supporting high-volume Veteran service operations.
- Integrated generative AI capabilities for real-time case summarization, recommended next actions, automated documentation, and intelligent agent assistance.
- Developed AI-driven triage and classification workflows to prioritize requests and reduce manual review workload.
- Built secure REST API integrations between enterprise applications and external federal systems.
- Analyzed legacy architecture and introduced reusable engineering standards that improved maintainability, response times, and scalability.
- Collaborated with security and compliance teams to align AI-enabled solutions with federal data governance and access-control requirements.
- Partnered with product owners and stakeholders to identify high-friction workflows and translate requirements into intelligent automation solutions.
- Supported Agile delivery, code reviews, testing, production releases, and hotfixes in a high-compliance environment.
- Developed reusable prompt and response patterns for summarization and recommendation use cases, with attention to consistency and downstream workflow integration.
- Implemented validation and exception-handling logic around AI-assisted workflows to improve reliability when source data was incomplete or inconsistent.
- Evaluated AI workflow performance using structured test cases and stakeholder feedback, refining prompts, integrations, and business rules based on results.
AI SOLUTIONS ENGINEER
Versa Tech Inc.
Savage, MD
08.2024 - 10.2025
- Designed intelligent workflow solutions for complex multi-step data collection, case intake, and business processes.
- Integrated external AI/ML APIs to support data enrichment, validation, intelligent decision-making, and contextual assistance.
- Developed automated data-quality and anomaly-detection processes to improve accuracy across integrated enterprise systems.
- Built API orchestration patterns that aggregated data from multiple systems while reducing transaction overhead and improving performance.
- Implemented AI-assisted knowledge recommendations and resolution guidance based on historical case patterns.
- Collaborated with stakeholders to gather requirements, define scope, test solutions, and support end-user adoption.
- Created and maintained REST, SOAP, bulk, and streaming integrations with third-party systems.
- Designed service-layer patterns that connected AI capabilities with existing enterprise applications without requiring major changes to upstream systems.
- Built automated validation and routing logic for incoming records, helping identify incomplete, inconsistent, or higher-priority transactions before downstream processing.
- Troubleshot integration failures across APIs and data services, tracing issues through authentication, payload transformation, business rules, and downstream responses.
SENIOR SOFTWARE ENGINEER | APPLIED AI ENGINEER
Cloud Digital LLC
Atlanta, GA
12.2021 - 07.2024
- Developed AI-powered personalization and content recommendation capabilities for marketing and digital operations.
- Applied machine learning concepts to customer segmentation and behavioral prediction to improve targeting and engagement.
- Created AI-driven analytics and reporting solutions that provided leadership with insights into customer trends and operational performance.
- Modernized enterprise workflows and identified technical improvements that streamlined operations.
- Led requirements gathering, solution design, technical documentation, implementation, and deployment.
- Optimized large-scale data synchronization and replication processes, reducing runtimes and data contention.
- Integrated AI-assisted capabilities into existing software workflows while balancing automation opportunities with business rules and human review requirements.
- Developed data preparation and feature-processing workflows to support predictive analytics and recommendation use cases.
- Worked with product and business teams to evaluate AI use cases, define acceptance criteria, and translate business problems into implementable technical solutions.
SOFTWARE ENGINEER
Connoisseur Designs
Austell, GA
02.2019 - 11.2021
- Built reusable web components and enterprise automation solutions supporting business operations and customer workflows.
- Performed data cleansing, de-duplication, migration, and integrity validation across business systems.
- Designed API and ERP integration workflows and supported end-to-end testing and production troubleshooting.
- Applied AI-assisted workflow patterns to improve documentation consistency and reduce repetitive manual work.
- Translated technical issues into clear business concepts and trained more than 150 users on enterprise applications.
- Contributed to revenue-impacting digital solutions and process improvements.
- Automated repetitive data and application processes through reusable components, validation rules, and workflow patterns.
- Investigated production issues across application, integration, and data layers and implemented fixes with minimal disruption to business operations.
- Improved reliability of recurring data processes by adding validation, exception handling, and operational checks.
SOFTWARE ENGINEER
Positive Home Buyers America
Washington, DC
01.2018 - 02.2019
- Developed web interfaces using HTML, CSS, JavaScript, AJAX, and reusable UI components.
- Designed automated workflows, notifications, approval processes, and data models supporting property and lender operations.
- Integrated enterprise applications with SAP, Microsoft, Oracle, and external web services using REST and SOAP APIs.
- Gathered requirements and translated business needs into technical specifications and scalable application enhancements.
- Supported security, performance, and data-quality improvements across business systems.
- Developed integration services that synchronized operational data between internal applications and external enterprise platforms.
- Implemented business-rule automation for approvals, notifications, and record-processing workflows.
- Participated in application testing and defect resolution across development, integration, and production environments.
SOFTWARE ENGINEER
Geo Group, Inc.
Lovejoy, GA
07.2016 - 11.2017
- Supported and enhanced enterprise applications serving more than 1,100 users.
- Gathered requirements, defined use cases, created test plans, and documented technical resolutions.
- Built web interfaces using HTML5, CSS, JavaScript, AJAX, and AngularJS.
- Performed data extraction, transformation, cleansing, validation, and bulk processing.
- Implemented role-based access controls and data-sharing models for secure enterprise applications.
- Developed reusable application components and data-processing routines for high-volume enterprise operations.
- Supported integration and troubleshooting efforts across application, database, and web-service layers.
- Documented technical solutions and operational procedures to improve consistency across application support activities.
SOFTWARE ENGINEER
Staff Right Logistics
Rivertdale, GA
01.2014 - 07.2016
- Designed scalable data models, access-control structures, and automated workflows for enterprise operations.
- Gathered requirements from multiple business units and planned new or upgraded system capabilities.
- Integrated third-party applications to reduce manual processes and improve operational visibility.
- Built reports and dashboards for management decision-making.
- Developed Adobe AEM components, templates, and workflows to extend web application functionality and performance.
- Monitored emerging technology trends and incorporated relevant capabilities into systems architecture.
- Developed application enhancements and automated processes based on requirements gathered from operations and business stakeholders.
- Supported application deployments, troubleshooting, and production issue resolution across enterprise systems.
- Created reusable web and workflow components that reduced repetitive administrative tasks and improved access to operational information.
Education
Bachelor of Science -
Clayton State University
Morrow, GASkills
- AI & Machine Learning: Generative AI, LLM concepts, AI/ML API integration, prompt engineering, intelligent automation, predictive analytics, anomaly detection, classification, recommendation systems
- Software Engineering: JavaScript, Java, HTML, CSS, AJAX, jQuery, ReactJS, AngularJS
- Integration & APIs: REST APIs, SOAP APIs, web services, OAuth, API integration, system interoperability
- Data & Automation: Data transformation, data quality, data migration, workflow automation, ETL concepts, reporting, dashboards
- Cloud & Tools: Cloud platforms, CI/CD, Git-based development concepts, Copado, Jira, Agile/Scrum, Figma, Adobe XD
- Security: Role-based access control, data governance, secure integrations, CompTIA Security
Certification
CompTIA Security+
DoD Secret Security Clearance
Active Public Trust Clearance
ADDITIONAL INTERESTS
Artificial Intelligence | Computer Technology | Video Games | Sci-Fi | Fitness
Timeline
AI ENGINEER
Department of Veterans Affairs
10.2025 - Current
AI SOLUTIONS ENGINEER
Versa Tech Inc.
08.2024 - 10.2025
SENIOR SOFTWARE ENGINEER | APPLIED AI ENGINEER
Cloud Digital LLC
12.2021 - 07.2024
SOFTWARE ENGINEER
Connoisseur Designs
02.2019 - 11.2021
SOFTWARE ENGINEER
Positive Home Buyers America
01.2018 - 02.2019
SOFTWARE ENGINEER
Geo Group, Inc.
07.2016 - 11.2017
SOFTWARE ENGINEER
Staff Right Logistics
01.2014 - 07.2016
Bachelor of Science -
Clayton State University