Rasheed Orleans

• Efficiently handle over 20 end-user requests weekly, achieving over 1200 ticket resolutions during my tenure, delivering timely troubleshooting and support solutions.
• Lead specialized Data Domain support initiatives, fostering collaboration across cross-functional IT teams.
• Proactively oversee network capacity and performance, swiftly diagnosing and resolving intricate network issues utilizing WireShark.
• Communicated technical information in layman's terms to enhance comprehension among non-technical audiences using Slack, Jira and microsoft teams.
• Evaluated system hardware and software, proposing and implementing modifications to minimize lag time and enhance overall speed.
• Proficiently documented reported faults and bugs for referral by development staff in iterative updates.
• Led collaboration with software development team to address reported errors and bugs in newly released software.
• Achieved a perfect customer satisfaction rating based on customer evaluations of my performance, including Bank of America, Disney, and Xerox.

Capstone Projects

• Pioneered the conception and execution of a cutting-edge sensor system, meticulously engineered to monitor user movements, discerning potential risks, and proactively preventing back injuries with unparalleled precision and effectiveness.
• Employed ESP32 microcontrollers and accelerometers to detect movements, transmitting data seamlessly to other sensors and computers via Bluetooth connectivity.
• Integrated haptic feedback for instantaneous alerts, seamlessly complemented by a Python script algorithm to process real-time data, ensuring comprehensive risk detection and response capabilities.