Rasheed Orleans
Jersey City,NJ
Summary
AWS Certified Solutions Architect Associate, AWS AI Practitioner, and CompTIA Security+ professional with experience delivering secure, scalable solutions across on-prem, cloud, and hybrid environments. Skilled in AWS infrastructure, Linux, Bash/Python scripting, Docker, Kubernetes, and Git. Strong background in troubleshooting complex issues, optimizing performance, and remediating vulnerabilities. Adept at collaborating with customers and cross-functional teams to design and implement cloud security solutions aligned with compliance frameworks and best practices.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Support Engineer
Dell Technologies
06.2021 - Current
- Resolved 1,500+ technical cases across on-prem, cloud (AWS, Azure, GCP), and hybrid environments, ranging from network connectivity to performance optimization.
- Spearheaded case resolution for enterprise customers, accelerating to under 3 days compared to an average of 6 days.
- Improved customer system performance by up to 100% through deep-dive troubleshooting and optimization, resulting in 95% CSAT.
- Diagnosed and remediated network-level issues (VPCs, routing, DNS, firewalls, VPNs, hybrid connectivity).
- Identified and mitigated security vulnerabilities in customer deployments, working with compliance teams to ensure alignment with frameworks such as CIS.
- Authored reusable runbooks and security guidelines for the NET skill pool, enabling engineers to remediate issues and follow best practices consistently.
- Mentored 10+ engineers, sharing troubleshooting methodologies and network/security knowledge.
Web and Cloud Development
AWS
01.2025 - 02.2025
- Designed and deployed secure AWS environments leveraging EC2, S3, IAM, Lambda, and Route 53.
- Automated deployments with Bash, PowerShell, and GitHub Actions.
- Implemented IAM roles and policies to enforce least privilege access.
- Created technical documentation and architecture diagrams to support solution proposals.
- Deploy core infrastructure using AWS CLI and Terraform.
- Utilized GitHub repositories for version control and collaborative deployment of the application.
Education
B.S. - Electrical & Computer Engineering
University At Albany, SUNY
Albany05.2021
Skills
- Cloud Platforms: AWS (EC2, KMS, SCP, S3, RDS, Lambda, IAM, VPC, Route 53, CloudWatch, CloudFormation, Terraform), Azure, GCP
- Security & Compliance: IAM Policies, Security Groups, Encryption, Vulnerability Remediation, SSL/TLS
- Programming & Scripting: Python, BASH, PowerShell
- DevOps & Automation: Docker, Kubernetes, Git/GitHub Actions, IaC (CloudFormation basics)
- Networking: TCP/IP, DNS, Routing, VPNs, Hybrid Connectivity, Wireshark
- Security protocols
- Linux Systems
- Jira, Salesforce
Certification
- AWS Certified AI Practitioner – 2025-06
- AWS Certified Solutions Architect Associate – 2024-01
- CompTIA Security+ – 2024-08
Timeline
Web and Cloud Development
AWS
01.2025 - 02.2025
Senior Support Engineer
Dell Technologies
06.2021 - Current
B.S. - Electrical & Computer Engineering
University At Albany, SUNY
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