Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rasheed Rasheed

Summary

Enthusiastic chaplain eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of pastoral care and training in clinical pastoral education. Motivated to learn, grow and excel in chaplaincy.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Chaplain Resident

OhioHealth Riverside Methodist Hospital
Columbus, OH
08.2021 - Current
  • Led programs such as worship, study, fellowship and service opportunities.
  • Delivered individualized approaches considering situational and population-specific needs.
  • Counseled employees requesting emotional or spiritual support.
  • Created consistent and sustainable solutions using well-grounded approaches.
  • Applied knowledge regarding crisis interventions to assist in emergency situations.
  • Created and used spiritual assessments for crisis management, intervention, bereavement and chemical dependency.
  • Managed office and maintained records and files to offload administrative duties from chaplain.
  • Provided spiritual care through visitation, counseling and prayer.
  • Comforted family members, offered attentive listening and high level of emotional support.
  • Oversaw administration and management of all areas of ministry.
  • Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
  • Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
  • Researched and prepared materials used in Bible study and daily devotions.
  • Worked with stewardship to promote responsible biblical stewardship.
  • Initiated crisis assessment and intervention skills in emergency situations.
  • Participated in didactic sessions and education seminars.

Imam

Nigeria Muslim Community Centre
Columbus, OH
10.2018 - Current
  • Officiated special services such as weddings, funerals and conversion
  • Led programs such as worship, study, fellowship and service opportunities.
  • Organized and spearheaded community outreach programs f
  • Coordinated and spearheaded programs to increase mosque members' service throughout community.
  • Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
  • Provided spiritual and administrative leadership to church and managed daily operations.
  • Provided spiritual care through visitation, counseling and prayer.
  • Oversaw administration and management of all areas of ministry.
  • Raised congregational awareness of needs and contributions of youth to mosque life and operations.

  • Provides religious and spiritual guidance to families
  • Develops religious education programs and religious youth activities
  • Conducts seminars and retreats
  • Accompany members in their spiritual journey
  • Provides crisis intervention services in times of death and other tragic events
  • Coordinates day to day affairs of the mosque

Chaplain Intern

OhioHealth Doctors Hospital
Columbus, United States
05.2021 - 08.2021
  • Provided spiritual services to patients and families based upon identified needs.
  • Assessed spiritual needs and concerns of patients through direct communication or information obtained by other personnel.
  • Offered spiritual support to patients and families, keeping with expressed wishes and desires.
  • Kept supervisor informed of daily activities and issues.
  • Provided spiritual care through visitation, counseling and prayer.
  • Carried out day-to-day duties accurately and efficiently.

Inbound Contacts Representative 1

Humana
Columbus, OH
10.2020 - 05.2021
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer comments and questions via LiveChat during shifts.
  • Processed customer order, quote and return transactions and offered additional products and services.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Addressed customer account discrepancies and concerns.

Procurement Processor

Copart Inc
07.2019 - 06.2020
  • Receives escalated Title Procurement issues that cannot be handled by CSR; give claim updates and direct caller to correct party/team if applicable
  • Create and send all documents required per state guidelines)
  • Initiate calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them)
  • Contacts owners/insureds to follow-up on needed documents or corrected documents needed
  • Make follow-up calls to Lien Holders (for documents listed above in the initial call)
  • Sends out revised packets to owners/insureds as needed
  • Responsible for mail Approvals -Reviews all mails to ensure that documents are compliant per State guidelines
  • Okays Payment of claims to owner/insured to the Insurance Company after final review of file for compliance
  • Received and reviewed incoming documents and materials.
  • Monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines and contractual obligation
  • Other tasks as assigned by management
  • Enter tracking system and filed paperwork according to procedures.

Senior Reporter

TVC NEWS
LAGOS, NIGERIA
05.2018 - 10.2018
  • Responsible for researching and developing news content for News Service
  • Write news and feature stories for Columns and news released for News Services
  • Gather and analyze information about newsworthy events
  • Evaluate news leads and news tips to develop story ideas
  • Edit and/or assist in editing and proofreading
  • Represent TVC at strategic stakeholders meetings/conferences
  • Leads and/or be part of teams that seals financial deals for the TV station
  • Travel out of headquarters for research
  • Handled the political desk alongside the team leader
  • Delivered live reports from site of event and from mobile broadcast unit.
  • Responded 24/7 to emergencies and breaking news stories with strong sense of urgency.
  • Collected data from various sources to determine facts and opinions and fashioned into cohesive story for television or radio broadcast.
  • Disseminated news content through social media for better engagement with audiences and faster reporting.
  • Deployed to news events locales to provide on-the-ground broadcast solutions and news coverage.
  • Maintained current understanding of events from local level up to international news.
  • Interviewed guests on specific topics.
  • Conducted live and taped interviews to obtain information.
  • Reviewed, edited and headlined work of less experienced reporters.

Head of Southern Bureau

CORE TV NEWS
LAGOS, NIGERIA
09.2012 - 05.2018
  • Attend to all correspondence from bureau across the south-south, southeast and the southwest region of Nigeria
  • Treat scripts and make news judgment for every report coming from the southern region
  • Coordinate all activities of reporters and bureau chiefs across the southern region of the country
  • Makes political, economic and financial analysis to stories and events
  • Source for Talk heads as relevant to issues be it political, financial and otherwise
  • Covering big and breaking stories across Nigeria
  • Department of Business Administration,
  • Faculty of Management Sciences
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.

Departmental Assistant

Ekiti State University, Ado
06.2010 - 07.2012
  • Seeing to the smooth day to day running of the department Ensure smooth and timely delivery of lecture and lecture guides to and from the students to the lecturer in charge
  • Attend to basic student matters and challenges before getting to the lecturer in charge.

Education

Master of Arts - History

Adekunle Ajasin University
Akungba Akoko, Nigeria
08.2018

B.A (Hons) - History

Ekiti State University. Ado
2012

Skills

  • Effective communication
  • Suicide and crisis intervention
  • Ministry development
  • Public speaking
  • Pastoral counseling
  • Spiritual care
  • Spiritual leadership
  • Video Editing, basic camera handling, live crossings
  • Excellent planning, organizational and negotiation strengths
  • Excellent communication skills(written and verbal)
  • Ability to lead, reach consensus, establish goals and attain results under pressure
  • MS Office

Certification

3 CPE Units Completed (4th in view)

Institute of Strategic Management of Nigeria (ISMN)

Certified Agile Scrum Master,

Certified Agile Scrum Product Owner,

Certified Agile Scrum Developer

Timeline

Chaplain Resident

OhioHealth Riverside Methodist Hospital
08.2021 - Current

Chaplain Intern

OhioHealth Doctors Hospital
05.2021 - 08.2021

Inbound Contacts Representative 1

Humana
10.2020 - 05.2021

Procurement Processor

Copart Inc
07.2019 - 06.2020

Imam

Nigeria Muslim Community Centre
10.2018 - Current

Senior Reporter

TVC NEWS
05.2018 - 10.2018

Head of Southern Bureau

CORE TV NEWS
09.2012 - 05.2018

Departmental Assistant

Ekiti State University, Ado
06.2010 - 07.2012

Master of Arts - History

Adekunle Ajasin University

B.A (Hons) - History

Ekiti State University. Ado

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Rasheed Rasheed