RASHEED SULTAN
Chandler,Arizona
Summary
Versatile and detail-oriented professional with extensive experience in customer service, logistics, and operational support. Skilled in managing inventory, coordinating supply chain processes, and delivering exceptional client experiences. Proven ability to adapt to diverse environments, navigate complex tasks, and maintain high standards of efficiency and accuracy. Fluent in Spanish and English, with strong teamwork, proactive problem-solving, and organizational skills. Demonstrates effective communication, attention to detail, and a people-first approach in all professional interactions.
Overview
12
12
years of professional experience
Work History
Customer-Centered Transport Specialist
Uber Technologies Incorporated
01.2017 - Current
- Providing safe, reliable, and efficient passenger transport while delivering exceptional customer experiences
- Skilled in route optimization, time management, and maintaining high service standards
- Time Management: Transport passengers to destinations efficiently, ensuring accurate fare calculations and timely arrivals
- Navigation Proficiency: Leverage GPS and routing apps to determine the fastest, safest routes
- Attention to Detail: Maintain vehicle cleanliness and safety standards to enhance the customer experience
- Communication Skills: Build strong client relationships through professionalism and courteous interaction
- Customer Service: Consistently receive high passenger ratings, reflecting commitment to quality service
Communications Specialist
LYFT
03.2017 - 03.2018
- Streamlined internal communication processes by implementing effective communication tools and platforms.
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
- Created persuasive sales collateral that effectively communicated product benefits, resulting in increased lead generation efforts.
- Collaborated with cross-functional teams to create cohesive messaging for promotional materials and events.
- Managed crisis communication situations, protecting company reputation and minimizing negative impact on stakeholders.
- Ensured consistent brand messaging across all external communications channels, leading to a strong brand identity.
- Answered client queries and complaints to provide strong customer service.
Sales Associate
InterDesign, Inc.
09.2012 - 04.2017
- Performed key warehouse and inventory operations, ensuring accurate order processing, shipment handling, and inventory management
- Focused on maintaining efficiency, organization, and compliance with safety standards
- Inventory Management: Organized stock, maintained accurate inventory levels, and ensured proper placement of incoming items
- Attention to Detail: Processed, packaged, and shipped orders with precision to meet customer expectations
- Quality Control: Inspected products for defects and damages, verifying the quality of all shipments
- Operational Efficiency: Optimized warehouse space and contributed ideas to improve processes and workflow
- Regulatory Compliance: Adhered to company safety regulations, maintaining cleanliness and organization daily
Education
HS DIPLOMA - General Academia
Continental Academy
04.2017
Skills
- Attention to Detail
- Inventory Management
- Effective Communication
- Problem-Solving
- Time Management
- Customer Service
- Organizational Skills
- Adaptability
- Team Collaboration
Strengthsandexpertise
- Attention to Detail
- Inventory Management
- Effective Communication
- Problem-Solving
- Time Management
- Customer Service
- Organizational Skills
- Adaptability
- Team Collaboration
Professional Highlights
- Versatile and detail-oriented professional with extensive experience in customer service, logistics, and operational support.
- Skilled in managing inventory, coordinating supply chain processes, and delivering exceptional client experiences.
- Proven ability to adapt to diverse environments, navigate complex tasks, and maintain high standards of efficiency and accuracy.
- Fluent in Spanish and English, with strong teamwork, proactive problem-solving, and organizational skills.
- Demonstrates effective communication, attention to detail, and a people-first approach in all professional interactions.
Timeline
Communications Specialist
LYFT
03.2017 - 03.2018
Customer-Centered Transport Specialist
Uber Technologies Incorporated
01.2017 - Current
Sales Associate
InterDesign, Inc.
09.2012 - 04.2017
HS DIPLOMA - General Academia
Continental Academy
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