Rasheed Whitaker
Virginia Beach
Summary
Passionate about Excellence, Committed to Success
Resourceful Manager, and Sales Agent effective at achieving aggressive sales goals. Dedicated to building rapport with internal suppliers and customers. Well-versed in establishing and expanding market presence to accomplish solid growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Agent
Life Protect 24/7
01.2025 - Current
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Explained features and advantages of [Type] products or services to promote sales.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Recorded accurate and efficient records in customer database.
- Achieved or exceeded company-defined sales quotas.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
Lead Phlebotomist / HIV -Aids Counselor
Nia Community Action Ctr INC.
12.2018 - 09.2024
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Organized daily work based on collection priority.
- Conducted venipuncture and other CT procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Monitored supply levels and placed orders for laboratory supplies.
- Provided guidance and support to laboratory personnel.
- Assisted in training and onboarding new phlebotomists.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Developed and implemented strategies to improve phlebotomy processes.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Reviewed and processed requisitions for laboratory tests.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Verified proper storage and transportation of specimens to laboratories.
- Verified patients' identification for proper sample collection.
Owner/Operator
RWS Landscape & Design, LLC.
11.2021 - 01.2024
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Managed day-to-day business operations.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Assessed income and expenses and adapted plans to improve profit levels.
- Dropped and hooked trailers and changed configuration of equipment.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Independent Contractor (Management)
Oceana Commissary
01.2016 - 11.2017
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and managed project plans, timelines and budgets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Frequently inspected production area to verify proper equipment operation.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Assembled pallets and crates for secure transportation of materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
Groundsman
Arlows Affordable Tree Care
01.2016 - 11.2017
Education
Diploma -
Dudley High School
Greensboro, NCSkills
- Sales follow-up
- Social media marketing
- Venipuncture
- Offering sales support
- Contract preparation
- Cold calling
- Capillary Puncture
- Strategy development
- Blood Collection
- Handling Safety
- Medical Records Review
- Blood Specimen Storage
- Patient Care
- Donor Care
- Quality Assurance
- Controls
- CPR
- AED
- Cultural Humility
- Counseling
- Testing
- Referral Training
- Leadership
- Management
- Teamwork
- EMR
- Computer Skills
- Intermediate Computing
- Palletizing
- Loading
- Stocking
- Communication
- Problem Solving
- Adaptability
- Office Staff Training
- Clinical Assistant Training
- Independent Contracting
- Attention to Detail
- Positive Attitude
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 or less regularly.
Special Training
- Venipuncture & Capillary Puncture
- Blood Collection & Handling Safety
- Medical Records Review
- Blood Specimen Storage
- Patient & Donor Care
- Quality Assurance & Controls
- CPR/AED Red Cross
- Cultural Humility
- Counseling, Testing & Referral Training
Certification
- Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- First Aid Certification – American Red Cross or St John Ambulance.
- Bloodborne Pathogens Training Certificate - Occupational Safety and Health Administration (OSHA).
- PT - Phlebotomy Technician
- Infection Control Certificate - Various accredited organizations.
Timeline
Sales Agent
Life Protect 24/7
01.2025 - Current
Owner/Operator
RWS Landscape & Design, LLC.
11.2021 - 01.2024
Lead Phlebotomist / HIV -Aids Counselor
Nia Community Action Ctr INC.
12.2018 - 09.2024
Independent Contractor (Management)
Oceana Commissary
01.2016 - 11.2017
Groundsman
Arlows Affordable Tree Care
01.2016 - 11.2017
Diploma -
Dudley High School
Similar Profiles
Elijah WilkersonElijah Wilkerson
Life Protect 24/7 at Life Protect 24/7Life Protect 24/7 at Life Protect 24/7
Kamayah HolleyKamayah Holley
Med Sales Representative at Life Protect 24/7Med Sales Representative at Life Protect 24/7
Anasia CooperAnasia Cooper
Sale Agent at Life Protect 24/7Sale Agent at Life Protect 24/7