Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rasheeda Ali-lochan

Katy,TX

Summary

Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Provided fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Student-oriented individual experienced in providing care to students in the absence of the full-time teacher. Proven ability to maintain discipline and create a fun, loving and positive learning environment.

Overview

26
26
years of professional experience

Work History

Instructional Aide

Katy Independent School District
Katy, TX
08.2024 - Current
  • Encouraged active participation in class activities by all students.
  • Monitored student behavior and identified areas of improvement.
  • Created a positive learning environment for students.
  • Promoted positive behavior management strategies among students.
  • Provided classroom support throughout planned instruction and individual lessons.
  • Participated in professional development workshops to stay current with educational trends and methodologies.
  • Notified teachers of errors or problems with assignments.

Floater/Assistant Teacher

Katy Little Scholars Montessori
Katy, TX
10.2023 - 11.2023
  • Supervised small group activities.
  • Encouraged positive behavior with rewards and incentives.
  • Helped maintain a safe and orderly learning environment.
  • Utilized technology such as computers, projectors, iPads. to enhance lessons.
  • Created calm and disciplined classroom environment to improve student focus.

Data Entry Clerk

Open Bible School of Theology
03.2012 - 12.2012
  • Operated various office equipment such as scanners, printers. when required.
  • Assisted colleagues with resolving any issues related to data entry operations.
  • Provided support to management staff in regard to data entry processes.

Service Coordinator

Fen Mohammed Stores Ltd
06.2002 - 01.2011
  • Provided customer service to ensure client satisfaction.
  • Liaised between client and technician to keep parties fully informed.
  • Followed up with technicians and managers to receive and communicate status updates.
  • Confirmed completed or closed work order by reviewing notes and following up on pending items.
  • Managed scheduling of appointments and service calls to meet client needs.

Cashier/Receptionist

Rik Services Ltd
06.1999 - 03.2002
  • Balanced daily transactions on a computerized point-of-sale system.
  • Performed other duties as assigned by management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.

Education

Secondary School -

Gasparillo secondary school
07.1997

Skills

  • Administrative Support
  • Data Entry
  • Cash Handling
  • Classroom management
  • Customer service
  • Communication skills
  • Conflict resolution
  • Data entry
  • Relationship building
  • Clerical support
  • Verbal and written communication
  • Academic support

Timeline

Instructional Aide

Katy Independent School District
08.2024 - Current

Floater/Assistant Teacher

Katy Little Scholars Montessori
10.2023 - 11.2023

Data Entry Clerk

Open Bible School of Theology
03.2012 - 12.2012

Service Coordinator

Fen Mohammed Stores Ltd
06.2002 - 01.2011

Cashier/Receptionist

Rik Services Ltd
06.1999 - 03.2002

Secondary School -

Gasparillo secondary school

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