Rasheeda Croll
Brooklyn,NY
Summary
Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills include vital signs monitoring, patient hygiene assistance, and medication administration. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
CNA
Home Care
Brooklyn, NY
07.2023 - Current
- Provide routine care to patients in a timely, safe, and effective manner.
- Bathing, brushing teeth, dressing residents, and attending to all of their care needs.
- Prepare residents for meals, and assist with feeding.
- Perform ROM using the proper technique.
- Assists patients in walking and transporting them in a wheelchair.
- Record all necessary information according to policy and procedure.
- Assisting with the use of devices for aid in daily living, such as a wheelchair, walker, or Hoyer lift.
- Provided emotional support to family members during difficult times.
- Answered signal lights, bells or intercom systems to determine resident needs.
Assistant Manager
Natural Blend Restaurant
Brooklyn, NY
03.2019 - Current
- Report directly to the manager regarding any operational changes or issues at the site.
- Proficient in customer service recovery strategies to ensure customer satisfaction and retention.
- Utilize sales techniques to enhance revenue generation, and promote upselling opportunities.
- Demonstrate adeptness with computer systems and software relevant to restaurant operations.
- Actively participate in team and departmental meetings, contributing insights and suggestions for improvement.
- Ensure strict compliance with facility policies and protocols to maintain operational standards and regulatory compliance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to uphold company standards.
Housekeeping Supervisor
Holiday Inn Hotel
Brooklyn, NY
02.2017 - 03.2019
- Demonstrated expertise in delegation and possessed strong leadership skills to manage and motivate housekeeping staff effectively.
- Utilized a deep understanding of hospitality and customer service principles to ensure exceptional guest experiences and satisfaction.
- Ensured cleanliness and maintenance standards in guest rooms and public areas, with an emphasis on hospitality and customer service.
- Ordered supplies, maintained inventory levels, and organized storage efficiently.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
Education
NHA Certificate in Patient Care Technician - Patient Care, EKG, Venipuncture, Dermal Puncture, Point of Care testing
03.2024
Certificate /Heart Saver NY Certified Nursing Assistant - NYS
02.2023
High School Diploma-CXC -
01.2004
Skills
- Attention to detail
- HIPAA compliance
- Time management
- Infection control practices
- Multitasking and organization
- Wound care
- Range of motion exercises
- Strong work ethics
- Certified nursing assistant skills
- Communication skills
- Policy application
- EKG, phlebotomy
- End-of-life care
- Basic life support
References
Available upon request.
Timeline
CNA
Home Care
07.2023 - Current
Assistant Manager
Natural Blend Restaurant
03.2019 - Current
Housekeeping Supervisor
Holiday Inn Hotel
02.2017 - 03.2019
NHA Certificate in Patient Care Technician - Patient Care, EKG, Venipuncture, Dermal Puncture, Point of Care testing
Certificate /Heart Saver NY Certified Nursing Assistant - NYS
High School Diploma-CXC -
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