Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rasheeda Gladden

Winnsboro,SC

Summary

Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. Accomplished owner offering several years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance, and recordkeeping. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

12
12
years of professional experience

Work History

Co Owner

S&R Detailing llc
Winnsboro, SC
04.2016 - Current
  • Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
  • Provided leadership and guidance to employees while fostering a collaborative environment.
  • Built relationships with key stakeholders such as clients, partners, investors.
  • Reviewed employee performance evaluations regularly for accuracy and fairness.
  • Resolved any customer complaints or issues quickly in order to maintain positive relationships.
  • Ensured compliance with relevant laws, regulations and industry standards.
  • Developed and implemented marketing strategies to attract new customers.
  • Established policies and procedures to ensure compliance with local, state, and federal regulations.
  • Oversaw customer service activities to ensure quality standards were met or exceeded.
  • Coordinated special events such as product launches or promotional campaigns.
  • Oversaw facility maintenance and upgrades to ensure a safe and efficient working environment.
  • Facilitated regular team meetings to communicate goals, share updates, and solicit feedback.
  • Established and maintained relationships with suppliers and vendors to secure favorable terms and ensure supply chain reliability.
  • Monitored competitive activity and adjusted strategies to maintain a competitive edge.
  • Engaged in community and industry events to network, promote the business, and stay informed on market developments.
  • Managed financial operations, including budgeting, forecasting, and financial reporting to ensure fiscal health.
  • Managed customer service initiatives to resolve issues promptly and maintain high satisfaction levels.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Formed and sustained strategic relationships with clients.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Assistant Manager

Shell Gas Station
Winnsboro , SC
05.2023 - 06.2024
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained up-to-date knowledge of company products and services.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.

Certified Nursing Assistant

National Healthcare Corporation, Nhc
Columbia, SC
10.2012 - 05.2018
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Transported patients to treatment units, using wheelchair or stretcher.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Participated in educational programs related to nursing assistant skills development.
  • Collected specimens for testing purposes upon request from physicians or nurses.

Education

High School Diploma -

David Butler High School
Charlotte, NC
06-2000

Skills

  • Customer Retention
  • Policy and procedure implementation
  • Staffing
  • Budget Development
  • Recruiting and training
  • Business Growth
  • Sales Strategies
  • Customer Relations
  • Inventory Management
  • Marketing expertise
  • Operations Management
  • Business Development
  • Records Management

Timeline

Assistant Manager

Shell Gas Station
05.2023 - 06.2024

Co Owner

S&R Detailing llc
04.2016 - Current

Certified Nursing Assistant

National Healthcare Corporation, Nhc
10.2012 - 05.2018

High School Diploma -

David Butler High School

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Rasheeda Gladden