Rasheeda Jenkins
Medical Receptionist
Atlanta,GA
Summary
Capable medical receptionist dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Care Facilitator
JenCare Senior Medical Center
Decatur, GA
12.2022 - Current
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Checked patient insurance, demographic, and health history to keep information current.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Increased privacy compliance by strictly adhering to HIPAA regulations when handling sensitive patient information both digitally and physically.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
Medical Receptionist
CSL Plasma Behring
Decatur, Georgia
06.2016 - 11.2022
- Improved patient experience by providing efficient and accurate medical screening services.
- Registered new and current donors and conducted series of screening procedures to determine suitability for donations.
- Obtained patient vitals such as height, weight and blood pressure.
- Answered questions and provided appropriate assistance and communication to callers.
- Utilized finger sticks and screening equipment to check hematocrit and protein levels.
- Monitored donors for potential reactions or contraindications.
- Collaborated with nursing staff to provide comprehensive care for patients undergoing medical screenings.
- Answered phone calls and messages for 10-physician senior medical facility, scheduling appointments, and handling patient inquiries.
Plasma Processing Technician
CSL Plasma Behring
Decatur, GA
06.2016 - 03.2017
- Utilized advanced laboratory tools such as centrifuges effectively to separate blood components during the plasma extraction process.
- Supported continuous improvement efforts by actively participating in internal audits, process evaluations, and offering suggestions for improvement when necessary.
- Participated in quality control measures that resulted in consistent adherence to specifications outlined for finished plasma products.
- Maintained cleanliness within the processing facility to prevent contamination while following all sanitation guidelines diligently.
- Implemented strict documentation practices which bolstered overall traceability throughout every step within the workflow.
- Boosted productivity by streamlining workflows, managing inventory levels, and coordinating team efforts efficiently.
Customer Service Representative
Family Dollar
Decatur, GA
01.2014 - 06.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Caregiver
Affection at Mollie
Covington, GA
06.2011 - 06.2014
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Education
Certificate - Phlebotomy
Radiumsoft LLC.,
Atlanta, GA 08.2024 - 10.2024
Certificate - EKG Technician
Radiumsoft LLC.
Atlanta, GA 08.2024 - 10.2024
Skills
Care Planning
Decision-Making
Excellent Communication
Multitasking
Resolving Problems
Time Management
Customer Service
Teamwork and Collaboration
HIPAA Compliance
Geriatric Care
Patient confidentiality
Care Planning
Certification
Phlebotomist
Timeline
Phlebotomist
12-2024
Certificate - Phlebotomy
Radiumsoft LLC.,
08.2024 - 10.2024
Certificate - EKG Technician
Radiumsoft LLC.
08.2024 - 10.2024
Care Facilitator
JenCare Senior Medical Center
12.2022 - Current
Medical Receptionist
CSL Plasma Behring
06.2016 - 11.2022
Plasma Processing Technician
CSL Plasma Behring
06.2016 - 03.2017
Customer Service Representative
Family Dollar
01.2014 - 06.2016
Caregiver
Affection at Mollie
06.2011 - 06.2014
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