Rasheeda Love
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Advocate
Guide Well, Florida Blue
11.2018 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collected premiums on or before effective date of coverage.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Educated clients on insurance policies and procedures.
- Implemented open enrollment system to streamline benefits processes for employees.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Healthcare Customer Service Representative
Convergys
02.2017 - 04.2017
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Met customer call guidelines for service levels, handle time and productivity.
Suite Attendant
Comfort Suites Hotel
07.2015 - 12.2015
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Washed and folded towels and linens to properly stock guest rooms.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Changed bed linens and collected soiled linens for cleaning.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Kept logs of cleaning activities to enable tracking history and maintain accurate records.
Sandwich Artist
Subway
10.2009 - 03.2012
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Brewed coffee and tea and changed out drink station syrups.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Prepared salads, soups and sandwiches for customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Picker Packer
Body Central Warehouse
09.2008 - 09.2009
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
- Picked and packed order items.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
Education
High School Diploma -
Fscj
Jacksonville, FL06.2009
Skills
- Report Preparation
- Customer Service
- Prescription Filling
- Account Management
- Call Center Operations
- Technical Support
- Data Entry
- Payment Collection
- Appointment Setting
- Policy Review
- Insurance Claims Review
- Authorizations
- Order Picking
- Patient Scheduling
Additional Information
Gaps In Employment
Took time off to be my parent caregiver until she passed on in 2018 as well as taking care of my grandmother. Also volunteered at my kids boys and girls after school program, Now I'm focus on returning back to work as an motivated team member.
Timeline
Customer Service Advocate
Guide Well, Florida Blue
11.2018 - 01.2023
Healthcare Customer Service Representative
Convergys
02.2017 - 04.2017
Suite Attendant
Comfort Suites Hotel
07.2015 - 12.2015
Sandwich Artist
Subway
10.2009 - 03.2012
Picker Packer
Body Central Warehouse
09.2008 - 09.2009
High School Diploma -
Fscj
Similar Profiles
Christina FredericChristina Frederic
Medicare Appeals & Grievances Coordinator at Florida Blue - Blue Cross Blue Shield Of FloridaMedicare Appeals & Grievances Coordinator at Florida Blue - Blue Cross Blue Shield Of Florida
Abdo TaressaAbdo Taressa
Customer Service Representative at Florida Blue - Blue Cross Blue Shield Of FloridaCustomer Service Representative at Florida Blue - Blue Cross Blue Shield Of Florida
Kristen BrackmannKristen Brackmann
Customer Service Advocate at Blue Cross Blue Shield of Florida, Florida BlueCustomer Service Advocate at Blue Cross Blue Shield of Florida, Florida Blue
Erick GutierrezErick Gutierrez
Server at Lazy Days SouthServer at Lazy Days South
Winston LundyWinston Lundy
IT QA Store Systems II at Southeastern GrocersIT QA Store Systems II at Southeastern Grocers