Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL INFORMATION
Timeline
Generic

RASHEEDA LOVE

Jacksonville

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Overview

16
16
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Baptist Health
02.2024 - 07.2024
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Utilizing multiple systems and interfaces cross Trained in order to work in multiple patient access possessing.
  • Registering patients accurately and efficiently.
  • Articulating compliance documentation and ensure completion of required patient consent forms.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Prepared and processed patient referrals and transfer requests.
  • Processed medical insurance claims and payments.
  • Collaborated with medical professionals to schedule procedures, tests, and follow-up appointments according to clinical guidelines.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Customer Service Advocate

Guide Well, Florida Blue
11.2018 - 01.2023
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction. Collected premiums on or before the effective date of coverage.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures. Input all patient data regarding claims and prior authorizations into the system accurately. Educated clients on insurance policies and procedures.
  • Implemented open enrollment system to streamline benefits processes for employees. Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Phlebotomy Internship June 2021 Dec 2022
  • 6 Months Training

Healthcare Customer Service Representative

Convergys
02.2017 - 04.2017
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Entered and processed patients' prescriptions into the internal system.
  • Assisted pharmacists by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need. Met customer call guidelines for service levels, handle time and productivity.

Suite Attendant

Comfort Suites Hotel
07.2015 - 12.2015
  • Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
  • Followed the daily cleaning schedule to prepare for the arrival of guests and meet deadlines. Vacuum and mopped floors in guest rooms and common areas to maintain a clean and tidy environment.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness. Washed and folded towels and linens to properly stock guest rooms.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Emptied trash receptacles throughout the day to maintain sanitary levels of trash cans on premises.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition. Changed bed linens and collected soiled linens for cleaning.
  • Reported damages, maintenance problems, safety issues, and potential hazards to management. Kept logs of cleaning activities to enable tracking history and maintain accurate records.

Sandwich Artist

Subway
10.2009 - 03.2012
  • Keep the workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Brewed coffee and tea and changed out drink station syrups.
  • Filled out daily shift log to record the amount of food prepared, used and leftover.
  • Prepared salads, soups and sandwiches for customers.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Picker Packer

Body Central Warehouse
09.2008 - 09.2009
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines. Scanned packages and boxes and moved to the loading dock for shipment.
  • Picked and packed order items.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Protected materials for transport by correctly packaging products in boxes and crates. Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to the tracking system.

Education

High School Diploma -

Fscj
Jacksonville, FL
06.2009

Skills

  • Policy Review
  • Insurance Claims Review
  • Authorizations
  • Order Picking
  • Patient Scheduling
  • Referrals
  • Report Preparation Customer
  • Service Prescription Filling
  • Account Management Call
  • Center Operations Technical
  • Support Data Entry Payment
  • Collection
  • Appointment Setting
  • Patient registration
  • Multitasking and organization
  • Payment processing
  • Scheduling diagnostic procedures

Certification

  • A + CNA and Training Academy Phlebotomist 6 months Intern training June 2021
  • Helping Hearts Medical Training
  • Medication Technician December 2022

ADDITIONAL INFORMATION

  • Gaps In Employment
  • Took time off to be my parent caregiver until she passed on in 2018 now taking care of my Grandmother.
  • Volunteered at my kids boys and girls after school program.
  • Being a caregiver to my grandmother until she passed in 2024, Now I'm focused on returning back to work as a motivated team member.

Timeline

Patient Access Representative

Baptist Health
02.2024 - 07.2024

Customer Service Advocate

Guide Well, Florida Blue
11.2018 - 01.2023

Healthcare Customer Service Representative

Convergys
02.2017 - 04.2017

Suite Attendant

Comfort Suites Hotel
07.2015 - 12.2015

Sandwich Artist

Subway
10.2009 - 03.2012

Picker Packer

Body Central Warehouse
09.2008 - 09.2009

High School Diploma -

Fscj

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