Rasheeda Maywether
Humble,TX
Summary
Authorized to work in the US for any employer Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Telesales Representative
Centerpoint Energy
01.2023 - Current
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Overcame objections using friendly, persuasive strategies.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Recorded contact information of customers and potential customers in internal database.
Benefits Reimbursement Specialist
Caremetx
12.2020 - 12.2022
- Coordinated with insurance providers to verify customer's policy benefits.
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Maintaining 15 or more outbound calls a day.
- Utilized various software programs to process customer payments.
Sales Associate
Conn's Home Plus
04.2018 - 05.2020
- Made calls to drive business while setting daily sale goals.
- Completed financial applications for customers that wanted to apply for credit.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Conducted product demonstrations to highlight features and redirect objections to positive.
- My greatest achievement was having a quota of 100,000 and becoming furniture specialist.
Customer Service Representative Team Lead
Best Buy
09.2016 - 04.2018
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- My greatest achievement here was becoming lead cashier.
Customer Service Representative
Teleperformance
10.2017 - 03.2018
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- My greatest achievement here was having the most positive surveys coming from customers for 4 consecutive months
Education
Northwest Louisiana Technical College
Shreveport, LASkills
- Cash Handling
- Financial Management
- Customer Relations
- Customer Services
- Call Center
- As400
- Teamwork
- Sales Experience
- Communication skills (4 years)
- Computer Skills
- Customer Service
- Typing
- Phone Etiquette
- Sales
- Financial Analysis
- Negotiation
- Budgeting
- Pricing
- CSS
- Microsoft Excel
- Outbound sales
- Computer literacy
- Cold calling
- CRM software
- Leadership
- Insurance verification
- Data Entry
- Medicare
- English
- Microsoft Office
- Time management
- Product Knowledge
- Sales and Marketing
- Daily Workflow Improvement
Certification
- CNP - Certified Notary Public
Timeline
Telesales Representative
Centerpoint Energy
01.2023 - Current
Benefits Reimbursement Specialist
Caremetx
12.2020 - 12.2022
Sales Associate
Conn's Home Plus
04.2018 - 05.2020
Customer Service Representative
Teleperformance
10.2017 - 03.2018
Customer Service Representative Team Lead
Best Buy
09.2016 - 04.2018
Northwest Louisiana Technical College